JASON HELMS
Clover,SC
Summary
Information Technology (IT) professionally-trained Computer Technician with demonstrated ability to integrate experience and related education to exceed technical, business, customer requirements and overall goals. A+ certified by CompTIA. Skilled at conflict resolution and detailed oriented with the ability to multitask. Provided customer support and troubleshooting solutions for customers and corporate clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
NOC Technician
Global Linking Solutions
Charlotte, North Carolina
01.2025 - Current
- Monitored network performance using advanced monitoring tools and systems.
- Diagnosed and resolved technical issues for clients across various platforms.
- Maintained network equipment such as routers, switches, firewalls and wireless access points.
- Work with vendors, service providers, and global teams to optimized network infrastructure
- Performed troubleshooting to diagnose and resolve technical issues related to networks.
Technical Analyst
Apex Systems
Charlotte, North Carolina
02.2023 - 09.2024
- Install and configure print drivers & workstations
- Install software to meet specialized workstation requirements
- Perform account management and maintenance for various applications and systems.
- Active directory and Azure active directory
- Experience with Service now
- Perform account management & maintenance
- Manage computer hardware & software inventory
- Provide coverage of Service Desk for incoming calls & emails
Internet Support Specialist
Comporium
Rock Hill, USA
08.2021 - 02.2023
- Screened all broadband internet troubles and any other technical support requests, as needed.
- Communicated with customers to resolve connection and email issues or request additional customer assistance, as needed.
- Identified opportunities to provide leads to Customer Service to upgrade existing customer's level of service
- Responded to customer requests regarding internet troubles via phone, email, chat, text, and social media to resolve issues with internet connectivity, email, and other internet-related issues, and with regard to various operating systems.
- Properly documented and captured customer interactions and contact information via a ticketing system.
- Worked with other departments within the Enterprise, including but not limited to, Network, Engineering, CNOC, Test board, and Plant, to identify, track and resolve customer issues and outages.
- Rock Hill, SC
CompTIA A+ Training Course: Skills acquired
COMNet Group Inc.
Rock Hill, USA
03.2020 - 06.2021
- Support operating systems, Windows, iOS, Linux, Unix
- Install and configure PC system unit components and peripheral devices
- Install configure, and troubleshoot display and multimedia devices
- Install configure, and troubleshoot storage devices
- Install configure, and troubleshoot internal system components
- Install configure, and maintain operating systems
- Maintain and troubleshoot Microsoft Windows
- Manage network infrastructure
- Configure and troubleshoot network connections
- Manage users, workstations, and shared resources
- Implement client virtualization and cloud computing
- Implement physical security
- Secure workstations and data
- Troubleshoot workstation security issues
- Support and troubleshoot laptops
- Support and troubleshoot mobile devices
- Install, configure, and troubleshoot print devices
- Implement operational procedures
- Rock Hill, SC
Lead Customer Service Representative
Advance Auto Parts
Rock Hill, USA
10.2006 - 02.2020
- Provided front-facing and telephone customer service to individual store customers as well as corporate accounts
- Troubleshoot and diagnosed possible automotive issues and provided in-shop solutions and repairs
- Placed customers’ part orders, upsell services and products
- Operated and balanced cash register at the end of the day/shift
- Utilized a SKU for inventory management which included knowledge of part locations, stocking shelves, inventory audits, as well as basic shipping/receiving functions to validate incoming and outgoing inventory
- Logistics: delivered parts to 35 regional automotive shops and to 8 local Advance Auto Parts Stores
- Rock Hill, SC
Education
High School Diploma -
Tri-District Adult Ed
Skills
- Windows PC
- Mac OS
- Android
- Apple
- Microsoft Exchange 7
- Microsoft Exchange 10
- Hardware/Software installation
- Network protocols
- Network troubleshooting
- Desktop systems
- Laptop systems
- Network implementation
- Active Directory
- Group Policy
- Virtual Network Computing (VNC)
- LogMeIn
- OS Fundamentals
- Post installation configuration
- Network Operations Center (NOC)
- Troubleshooting
- TCP/IP configuration
- Switches and routers
- Preventative system maintenance
- Support
- LAN
- WAN
- DYN web filtering
- Microsoft Office
- Word
- Excel
- Computer Maintenance
- File backup
- System image
- Data restoration
- Anti-Virus management
- Hardware issues
- Software issues
- Device drivers
- Malware
- Network monitoring
- Compatibility issues
- Minimum hardware requirements
Certification
CompTia A+
Timeline
NOC Technician
Global Linking Solutions
01.2025 - Current
Technical Analyst
Apex Systems
02.2023 - 09.2024
Internet Support Specialist
Comporium
08.2021 - 02.2023
CompTIA A+ Training Course: Skills acquired
COMNet Group Inc.
03.2020 - 06.2021
Lead Customer Service Representative
Advance Auto Parts
10.2006 - 02.2020
High School Diploma -
Tri-District Adult Ed