Jose Alvarado

- Implemented Fleet Advisory Messages (FAMs), Information Assurance Vulnerability Alerts (IAVAs), and Hardware/Software Security Updates to enhance network security and introduce new features, resulting in improved system capabilities for end users.

- Configured and installed 21 uninterruptible power supplies, ensuring uninterrupted power to CANES assets. This guarantees 100% hardware protection and enabled SMTP protocol to receive time-sensitive alerts, allowing for the proper shutdown of systems in the event of power outages.

- Performed server maintenance and troubleshooted Windows Server Update Service, facilitating the seamless application of critical updates and patches that directly impact network performance. Additionally, created a new image of the Windows 10 version 1809 to efficiently provision assets

- Directed critical responsibilities as the Lead System Administrator for the Linux/Unix-based GCCS-M, ensuring optimal system functionality and performance.

- Managed the entire GCCS-M infrastructure, overseeing tasks such as installing OS patches and upgrades, troubleshooting hardware, software, and networking issues, configuring and monitoring system performance, conducting server builds for Solaris 10 and 11, and optimizing client workstation performance.

- Successfully restored two Solaris server blades, reestablishing full redundancy for ships' navigational battle space picture and facilitating comprehensive combat systems interoperability.

- Led a 4-member GCCS-M team in resolving 436 trouble calls, demonstrating leadership in on-the-spot server failover and creating 10 Standard Operating Procedures.

- Led a 15-member team of technicians, providing tier two support for the help desk and ensuring smooth daily operations.

- Managed the dispatch of technicians to end users, handling the assignment and scheduling of trouble calls with an average completion of 45 tickets per day.

- Conducted daily team meetings addressing scheduling, staffing, and ticket prioritization, evaluating technicians to match skill levels with ticket difficulty.

- Spearheaded troubleshooting of higher-level problems and incidents, specializing in data management and recovery. Provided remote assistance using PowerShell commands and configured port settings for Cisco switches and routers.

- Collaborated with the Network Operation Center to design and implement new processes, significantly enhancing departmental productivity.

- Provided tier one support for 5000+ end users across three enclaves for all IP-based systems and programs.

- Installed, troubleshot, serviced, and repaired DOD computers, VOIP, software, peripheral equipment, and addressed account creation/issues.

- Resolved 1023 trouble tickets via trouble ticket log, over the phone, email, or in-person customer service, showcasing strong problem-solving ability and communication.

- Created 900 accounts on Microsoft Active Directory, ensuring correct placement in security groups, distribution groups, and configuring multifactor authentication.

- Provisioned network assets based on customer needs, completing computer setups with necessary program installs. Executed the Network Access Control process, ensuring proper configuration in Cisco Identity Services Engine using RADIUS.

- Installed and terminated over 7,000 feet of CAT 5/6 cable, ensuring efficient and neat cable routes for network communication and redundancy.