Hannah Aulbach
ST. LOUIS,Missouri
Summary
Detail-oriented NOC Technician skilled in network performance monitoring and troubleshooting. Enhances customer satisfaction through effective communication and timely resolutions. Experienced in Windows Server products and technical documentation, ensuring optimal functionality and uptime. Ready to leverage time management and organizational skills to contribute to company growth.
Overview
6
6
years of professional experience
Work History
NOC Technician
Lightedge
Saint Louis, mo
06.2024 - 08.2026
- Monitored network performance to ensure optimal functionality and uptime.
- Monitored network performance to detect potential issues or outages and take corrective action.
- Responded to customer inquiries and technical issues with timely resolutions.
Inoc tech
Lightedge
saint louis, mo
02.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer requests and answered questions, enhancing overall satisfaction.
- Assessed customer needs quickly to provide timely assistance.
- Organized and prioritized daily tasks to achieve service objectives.
- Executed daily responsibilities with precision and speed.
- Leveraged software and tools to streamline processes, contributing to operational efficiency.
Courtesy Clerk
Dierbergs Markets
St. Louis, Missouri
06.2020 - 06.2022
- Bagged groceries efficiently while ensuring customer satisfaction.
- Provided excellent customer service by being friendly and courteous at all times.
- Assisted customers with inquiries and provided product information.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Guided customers through store layout to efficiently locate requested items. Guided customers to product locations throughout the store to help find requested items.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Maintained clean and organized store displays and aisles to enhance shopping experience.
- Collaborated with team members to restock shelves and manage inventory.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection of shopping carts from parking lot to maintain clean, organized area.
- Assisted with price checks, go-backs, and replenishing supplies.
- Assisted in unloading trucks containing incoming stock or supplies.
- Organized backroom areas for efficient storage of merchandise.
- Welcomed customers warmly to foster a friendly shopping atmosphere.
- Followed proper food safety procedures when stocking refrigerated items.
- Reliable, hard-working, and maintained customer satisfaction.
Education
Cloud and Security Specialist Program -
Centriq Training
saint louis missouri09-2022
High School Diploma -
Notre Dame Highschool
Saint Louis Missouri06-2020
Skills
- Network Device Configuration
- Windows 10 Configuration
- Server Configuration
- Microsoft 365 Administration
- Active Directory
- Spiceworks Cloud Help Desk
- Troubleshooting
- Technical Assessment
- Remote access
- Helpdesk management
- System performance monitoring
- Networking Fundamentals
- TCP/IP Network Services
- Network Hardening
- Securing Business Networks
- Permissions
- Access Controls
- PC Configuration
- Laptop Configuration
- Mobile Device Configuration
- Microsoft 365 Apps
- Windows Server Products
- Hyper-V Virtualization
- Technical Documentation
- Document Management
- Collaboration Tools
- Team Communication
- Video Conferencing
- Client Relations
- Customer service
- Ticketing systems
- Time management
- Team collaboration
- Effective messaging
- Research
- Verbal Communication
- Written Communication
- Effective messaging
Training
Cloud and Security Specialist Program, Centriq Training, 09/22
Personal Information
Title: IT Support Technician
Timeline
NOC Technician
Lightedge
06.2024 - 08.2026
Inoc tech
Lightedge
02.2023 - 09.2023
Courtesy Clerk
Dierbergs Markets
06.2020 - 06.2022
Cloud and Security Specialist Program -
Centriq Training
High School Diploma -
Notre Dame Highschool