Hi, I’m
Keith Allen Jensen
Omaha,Ne
Summary
Self-motivated professional with 13 years of experience in facility management systems and network solutions. Demonstrates strong leadership and communication skills, effectively prioritizing tasks and delegating responsibilities to achieve optimal outcomes. Expertise in troubleshooting, software installation, and network configuration, ensuring efficient technology support. Known for high productivity and resourcefulness in resolving technical issues and enhancing user experiences.
Overview
10
years of professional experience
Work History
Fastwyre BroadbandBlair, NE
NOC Technician
01.2024 - 05.2025
Job overview
- Monitored system alarms in SolarWinds, CMS, SMX, and CentraVision to ensure operational integrity.
- Evaluated LAN and WAN performance data to identify and resolve connectivity issues.
- Documented network configurations and changes to maintain comprehensive records.
- Trained network operations team on processes and emerging technologies.
- Scheduled upgrades and maintenance to ensure uninterrupted business workflow.
- Developed internal policies for Network Operations and CO field operations teams.
- Analyzed network issues, implementing fixes to enhance organizational effectiveness.
- Maintained positive relationships with staff and management, facilitating collaboration.
- Ciena platform knowledge
- Ciena OTDR fiber light readings.
- Calix, Adtran product knowledge.
Fastwyre Broadband
Technical Support Specialist II
01.2022 - 05.2025
Job overview
- Created and delivered comprehensive training documentation to enhance team capabilities.
- Collaborated with residential and business customers to resolve broadband connectivity issues.
- Executed troubleshooting for business networks, ensuring optimal performance.
- Facilitated tier 1 voice troubleshooting for both residential and business clients.
- Demonstrated proficiency in AOE, Smart RG, Calix, C15, Nams, email configurations, and static IP troubleshooting.
- Utilized MetaView and Intertech tools for efficient problem resolution.
- Diagnosed system issues remotely by accessing customer machines to provide solutions.
Great Plains Communications
Technical Support Specialist II
01.2018 - 01.2022
Job overview
- Developed and implemented training documentation for team members.
- Collaborated closely with residential and business customers to resolve broadband issues.
- Executed voice tier 1 troubleshooting for both residential and business clients.
- Performed troubleshooting on business networks to ensure optimal performance.
- Demonstrated fluency in AOE, Smart RG, Calix, C15, Nams, and MetaView systems.
Alorica Inc.
Facility Management system specialist team Lead
01.2015 - 01.2018
Job overview
- Responsible for training Alorica NOC employees on site scan, AMAG (access control), HVAC (webtalk), and fire panel alarms.
- This also includes training of the Philippines team as well.
- I was given the responsibility of managing the webtalk server (HVAC).
West Corporation
Facility Management system specialist team lead
11.2015 - 01.2015
Job overview
- Managed team functions, creating schedules, worked closely with vendors to achieve completion of facility related work for sites.
- Troubleshooting issues with related management teams throughout West Corporation and training of new employees.
Education
Iowa Western Community CollegeCouncil Bluffs, IA
Associate of Applied Science from Diesel Technology
12.2003
Omaha South HighOmaha, Ne
High School
05.2001
Skills
- Training and development
- Security management
- Team leadership
- Network troubleshooting
- Voice support
- Customer support
- Training documentation
- Data center operations
- Network monitoring
- Policy development
- Problem solving
- System provisioning
- Hardware configuration
- Remote support
- Troubleshooting and diagnosis
- Incident management
- Telecommunications
- LAN/WAN management
- Ticketing systems
- Verbal and written communication
- Switches and routers
- IP addressing
- VoIP systems
Phone Numbers
402-218-5612, 402-734-4540
Affiliations
- Tournament Bass fishing
- weight lifting
- Hiking
- Volunteering
Accomplishments
- Received bounce for the 2024 work year for the worked completed tough 2024.
References
References available upon request.
Timeline
NOC Technician
Fastwyre Broadband
01.2024 - 05.2025
Technical Support Specialist II
Fastwyre Broadband
01.2022 - 05.2025
Technical Support Specialist II
Great Plains Communications
01.2018 - 01.2022
Facility Management system specialist team lead
West Corporation
11.2015 - 01.2015
Facility Management system specialist team Lead
Alorica Inc.
01.2015 - 01.2018
Iowa Western Community College
Associate of Applied Science from Diesel Technology
Omaha South High
High School
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