Areefa Manraj
Brooklyn Park,MN
Summary
Highly adaptable trained Service Desk professional with experience in application programming and data entry. Dedicated to organization and efficiency within the work environment. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
NOC Technician
Atomic Data®
09.2021 - 08.2022
- Monitored network performance to detect potential issues or outages and take corrective actions.
- Analyzed system logs and identified potential issues with computer systems.
- Performed troubleshooting to diagnose and resolve technical issues related to networks.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Scheduled upgrades and maintenance for uninterrupted business workflow.
- Performed daily backups and routine monitoring of switches, computer systems, and data networks.
Manufacturing Technician
Savvysherpa
02.2019 - 06.2019
- Programmed mobile devices to track glucose levels for diabetic trials.
- Reconfigured settings to enable use of programmed applications that were manually installed.
- Received and processed stock into inventory management system.
- Developed new processes for improved efficiency in production.
- Conducted quality checks on finished products to ensure accuracy.
- Assisted with troubleshooting issues related to the manufacture of products.
Education
Service Desk Certification - Information Technology
Summit Academy Opportunities Industrialization Center
Minneapolis, MN09.2021
GED -
Adult Basic Education
Brooklyn Park, MN01.2017
Skills
- Instruction development
- Product testing
- Microsoft Office
- Multitasking abilities
- Computer proficiency
- Excellent work ethic
- Safety Operation Procedures
- Technical Training
- Mobile Device Management
- Call Triaging
- Support Services
Timeline
NOC Technician
Atomic Data®
09.2021 - 08.2022
Manufacturing Technician
Savvysherpa
02.2019 - 06.2019
Service Desk Certification - Information Technology
Summit Academy Opportunities Industrialization Center
GED -
Adult Basic Education
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