Abebrion Smalls
Fort Worth,TX
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
BSW Health
12.2023 - Current
- Set and achieve personal sales goals while supporting the goals of the team
- Greet patients in a timely, professional and engaging manner
- Introduce new patients to the office and staff
- Provide patient consultations and communicate information about recommended treatments
- Discuss cost of service, insurance coverage, and payment options with patients
- Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
- Nurture the patient relationship to encourage patient retention
- Work as team player to ensure each customer receives the best service possible
- Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.
Customer Service/Cashier
Home Depot
09.2020 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Cassata High
Fort Worth, TXSkills
- Initiated plans for treatments, procedures and medications to foster continuing care requirements
- Completed patient rounds and maintained case management files to monitor care delivery
- Evaluated care outcomes with interdisciplinary teams to implement recommendations
- Secured healthcare data to respect rights of patients and maintain confidentiality
- Interacted with patients and families to orientate and educate about treatment programs
- Collaborated with other departments to expedite and schedule tests, procedures and consultations
- Obtained pre-authorizations to remove patient barriers to healthcare
- Customer Service
Timeline
Patient Coordinator
BSW Health
12.2023 - Current
Customer Service/Cashier
Home Depot
09.2020 - 12.2023
High School Diploma -
Cassata High