Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abebrion Smalls

Fort Worth,TX

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

4
4
years of professional experience

Work History

Patient Coordinator

BSW Health
12.2023 - Current
  • Set and achieve personal sales goals while supporting the goals of the team
  • Greet patients in a timely, professional and engaging manner
  • Introduce new patients to the office and staff
  • Provide patient consultations and communicate information about recommended treatments
  • Discuss cost of service, insurance coverage, and payment options with patients
  • Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
  • Nurture the patient relationship to encourage patient retention
  • Work as team player to ensure each customer receives the best service possible
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.

Customer Service/Cashier

Home Depot
09.2020 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Cassata High
Fort Worth, TX

Skills

  • Initiated plans for treatments, procedures and medications to foster continuing care requirements
  • Completed patient rounds and maintained case management files to monitor care delivery
  • Evaluated care outcomes with interdisciplinary teams to implement recommendations
  • Secured healthcare data to respect rights of patients and maintain confidentiality
  • Interacted with patients and families to orientate and educate about treatment programs
  • Collaborated with other departments to expedite and schedule tests, procedures and consultations
  • Obtained pre-authorizations to remove patient barriers to healthcare
  • Customer Service

Timeline

Patient Coordinator

BSW Health
12.2023 - Current

Customer Service/Cashier

Home Depot
09.2020 - 12.2023

High School Diploma -

Cassata High

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Abebrion Smalls