Abegail Ross
Henderson,NV
Summary
Dedicated and certified Pharmacy Technician with over ten years of experience in retail settings. Proven track record of accurately dispensing medications, managing inventory, and providing excellent customer service. Adept at collaborating with healthcare professionals to ensure optimal patient care.
Overview
13
13
years of professional experience
Work History
Lead Technician
CVS Health
04.2018 - Current
- Promoted to lead technician due to my ability to exceed customer expectations, manage others and knowledge of Pharmacy Operations
- Responsible for managing all technician staff in daily workflow responsibilities as well as onboarding new team members
- Assist the lead Pharmacist with multiple responsibilities including preparing the Pharmacy for yearly insurance company audits
- Document accurate and detailed pharmaceutical records, process drug recalls and fill prescriptions
- Continually recognized as a role model for organizational skills, attention to detail and delivering an exceptional customer experience.
Inventory Specialist
CVS Health
01.2013 - 01.2018
- Played a critical role in ensuring that the Pharmacy maintained in-stock levels
- Utilized appropriate reports to maintain replenishment and provided recommendations on report design improvements
- Promptly removed outdated, damaged and recalled merchandise and prepared for return.
Pharmacy Technician
CVS Health
01.2011 - 01.2013
- Worked with a sense of urgency to process prescriptions, resolve Third Party rejections and complete any manual claim forms
- Retrieved and filed prescriptions appropriately according to State and Federal Law
- Resolved Third Party rejections and completed any manual claim forms
- Responded to inquiries from a variety of internal and external parties (e.g
- Staff, public agencies, etc.) for the purpose of providing information and facilitating communication among parties.
Pharmacy Technician Intern
CVS Health
01.2011 - 03.2011
- Provided an exceptional experience to all customers by quoting price, retrieving prescriptions, conducting drive-thru activities, answering phones and referrals, communicating in stock medications and accurate wait times
- Showcased superior organizational skills by processing prescription orders, restocking and retrieving drugs, accurately assembling prescriptions and restocking inventory.
Education
Certified Pharmacy Technician -
Pharmacy Technician Certification Board
01.2018
GED -
Linden Learning Center
Brooklyn, NY04.2007
High School Diploma -
Grenada SDA Comprehensive School
St. Patrick, Grenada, West Indies06.2006
Skills
- Microsoft Word 365
- Insurance Billing
- Medication Dispensing
- Drug Utilization Review
- Drug Inventory Management
- Workflow Optimization
- Regulatory Compliance
- Drug Storage Procedures
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Interpreting and Processing Medication Order
- New Hire Onboarding
- Pharmacy and Customer Records Management
- Time Management
- Conflict Resolution
- Adaptability
- Drug Classification Knowledge
- Attention to Detail
Awards
CVS Health Prestige Award April 2015
Timeline
Lead Technician
CVS Health
04.2018 - Current
Inventory Specialist
CVS Health
01.2013 - 01.2018
Pharmacy Technician
CVS Health
01.2011 - 01.2013
Pharmacy Technician Intern
CVS Health
01.2011 - 03.2011
Certified Pharmacy Technician -
Pharmacy Technician Certification Board
GED -
Linden Learning Center
High School Diploma -
Grenada SDA Comprehensive School