LISA DENICE SMITH
Washington
Summary
Experienced Lead Office Service Associate with over 20 years of experience in a law firm office environment. Skilled in overseeing operations, training, and project assignments for a team of five employees. Proficient in processing high volumes of mail, faxes, and digital documents with attention to detail and accuracy. Strong multitasking abilities in a fast-paced team environment, coupled with exceptional customer service and communication skills. Seeking a challenging role in a company where I can utilize my computer, organizational, and customer service skills for professional growth and advancement opportunities.
Overview
1
1
year of professional experience
Work History
Lead Client Services Associate
Forrest Solutions
Washington
10.2024 - 12.2025
- Responsible for overseeing, facilitating, scheduling training, and assigning projects on a day-to-day operation to five employees
- Perform diversified general tasks/duties, responsible for processing high volumes of all internal and external accountable mail and packages in PS Ship Receiver.
- Process internal and external faxes via Fax Manager.
- Assist Management and follow applicable distribution procedures.
- Process digital mail scanning in Kodak capture pro involves opening, scanning, and converting physical mail then distributing to individuals' mailboxes
- Ability to work independently and collaboratively
- Maintain accurate resource numbers and, process weekly monthly reports
- Ability to multitask and work in a fast-paced team environment
- High level of attention to detail with emphasis on accuracy and quality
- Exceptional Customer Service Skills
- Excellent verbal and written communication skills
- 20+ Years' experience in a law firm office environment
- Results-driven with a customer-oriented attitude
- Forrest Solutions
Education
Bachelor of Business Administration -
Strayer University
Washington, DCEastern Senior High School -
Washington, DCSkills
- PowerPoint
- WordPerfect
- Business Experience through workplace learning
- Microsoft Outlook
- Microsoft Word 365
- Excel
- Power Point
- Portfolio
- Kodak Capture Pro Digital Mail
- PS Ship Receiver
- Windows 95 and 97
- Lotus 123
- Word Perfect 50 and 60
- Data Entry
- IBM d-Base (DOS)
- Bookkeeping
References
- James Waul, Manager, Forrest Solutions, 202-680-4415, JamesWaul@forrestsolutions.com
- Charles Porster, Epiq Global, 571-334-6765, cporster@comcast.com
Awards Skills Acknowledgements
Employee of the Month, Leadership Skills, Acknowledgements from the Law firm and a host of other special awards., Completed the Successors Program 2019-2020., PowerPoint, WordPerfect, Business Experience through workplace learning, Microsoft Outlook, Microsoft Word, Excel, Power Point, Portfolio, Kodak Capture Pro Digital Mail, PS Ship Receiver, Windows 95 and 97, Lotus 123, Word Perfect 5.0 and 6.0, Data Entry, IBM d-Base (DOS)
Timeline
Lead Client Services Associate
Forrest Solutions
10.2024 - 12.2025
Bachelor of Business Administration -
Strayer University