ABEL ALCANTAR
Mesa,AZ
Summary
Responsible service representative who thrives in fast-paced environments. Enjoys working as part of a team to achieve overall department goals. Energetic employee with a solid understanding of the alarm processing. Excellent customer service, communication and listening skills with management and alarm processing experience. Customer-focused retail sales associate with a solid background in sales, finance, and collection industries. Desires to advance career. Friendly and enthusiastic retail sales associate. Talented sales/collection associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty internally/externally with long-term relationships while consistently achieving individual sales/collection goals. Energetic service representative highly knowledgeable about the latest trends. Reliable loan advisor with a record of successfully contributing to team goals. Customer-focused retail sales Associate with a solid background in sales, finance, and collection industries.
Overview
18
18
years of professional experience
Work History
Loan Advisor
Bridgecrest
Mesa, AZ
11.2013 - 10.2017
- Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
- Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
- Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
- Answered clients' questions about the purposes and details of financial plans and strategies.
- Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
- Monitored developments in the fields of industrial technology, business, finance and economic theory.
- Trained new team members on applying due diligence procedures and regulatory mandates.
- Audited and documented all processes and procedures for the new accounts department.
- Wrote procedures for internal and external auditing purposes.
- Maintained friendly and professional client interactions at all times.
Loan Advisor
CheckSmart
Tempe, AZ
11.2011 - 12.2013
- Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
- Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
- Answered clients' questions about the purposes and details of financial plans and strategies.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
- Trained new team members on applying due diligence procedures and regulatory mandates.
- Audited and documented all processes and procedures for the new accounts department.
- Wrote procedures for internal and external auditing purposes.
- Recommended loan approvals and denials based on customer loan application reviews.
Security Response & Emergency Representative
Wells Fargo
Chandler, AZ
03.2019 - Current
- Facilitated client and vendor inquiries, providing accurate information and resolving issues effectively.
- Managed account and maintenance, ensuring compliance with regulatory requirements.
- Collaborated with team members to enhance service delivery to streamline processes.
- Trained new employees on company policies and customer service best practices.
- Analyzed client and vendor feedback to identify trends, recommending improvements for future excellence.
- Developed training materials to enhance team knowledge of financial products and services offered.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to client and vendor questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Collaborated with team members to help identify issues within essential work programs
- Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
- Coordinated with law enforcement agencies to address public safety concerns, resulting in noticeable decrease in response times
- Investigated and resolved client and vendor inquiries and complaints quickly.
- Trained new employees regarding company operations, policies and services.
Loan Advisor
CASH 1 Loans
Mesa, AZ
06.2008 - 04.2011
- Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
- Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
- Answered clients' questions about the purposes and details of financial plans and strategies.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
- Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor.
- Recommended loan approvals and denials based on customer loan application reviews.
Retail Sales Assistant
Radio Shack
Tempe, AZ
10.2008 - 08.2010
- Operated a cash register for cash, check and credit card transactions with 1% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 12 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Verified that all customers received receipts for their purchases.
- Worked with the management team to implement the proper division of responsibilities.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Preserved a perfect attendance record for 10 months.
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Contacted other store locations to determine merchandise availability.
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma - undefined
Westwood High School
Mesa, AZ01.2008
Skills
Client-oriented
Retail merchandising specialist
Technical aptitude
Basic administrative knowledge
Bilingual in American Sign Language
Detail-oriented
POS software expert
Staff training and development
Goal-oriented
Excellent communication skills
Strong work ethic
Outstanding interpersonal skills
Data entry
Ability to remain calm during high stress situation with quick decision-making
Accomplishments
- Promoted to Key Holder after 2 months of employment while employed at Radio Shack.
- Created market strategies for CheckSmart Financial to develope and expand existing along with new customer sales which resulted in 15% increase in monthly sales by door to door marketing to nearby neighborhoods
- While employed with Bridgecrest Financial within 60 days Abel was within top 10% for collections within company
- Sustained over 1 years in the top 5 for June 2015-2016 in the New Loan Department
- Abel has furthered his career with every company has worked with
- While employed with Bridgecresy Abel has sustained 32 out of 48 months being in the top 20%
- Has sustained a QA score of 95% or higher for over 3 years with Wells Fargo
- Trained employees who have become managers with multiple companies
Timeline
Security Response & Emergency Representative
Wells Fargo
03.2019 - Current
Loan Advisor
Bridgecrest
11.2013 - 10.2017
Loan Advisor
CheckSmart
11.2011 - 12.2013
Retail Sales Assistant
Radio Shack
10.2008 - 08.2010
Loan Advisor
CASH 1 Loans
06.2008 - 04.2011
High School Diploma - undefined
Westwood High School