Abel Dula
Centerville,VA
Summary
I have over 7 years of experience in DPWES Wastewater Management, and external organization. My background includes networking, telecommunications and customer support in 24/7 operational environments. In addition to my role in operations, I am currently volunteering in the IT department. This ongoing experience allows me to deeply understand how the treatment plant and network systems work together. By working in both areas, I am able to bridge the gap between the two departments and improve overall job performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Support Technician Volunteer
Noman M. Cole Jr. Pollution Control Plant
Lorton, VA
12.2022 - Current
- Troubleshot and monitored SCADA (Supervisory Control and Data Acquisition) systems and PLC (Programmable Logic Controller) to ensure optimal performance and reliability
- Provided IT support by responding to service calls and maintaining telecommunications equipment essential to wastewater operations, with three years of experience.
- Coordinated with vendors to schedule hardware services and repairs, ensuring minimal downtime.
- Troubleshot and resolved technical issues across the network, desktop, server, field devices, handheld devices, and remote access systems, ensuring uninterrupted performance, with five years of experience.
- Installed, configured, repaired, and tested LAN/WAN systems, switched equipment, voice communication systems, and surveillance cameras for over four years.
- Utilized Active Directory, ODBC, Windows 7-10, and Microsoft 365 to manage user accounts and permissions for more than three years.
- Diagnosed and resolved hardware and software issues, including TCP/IP and Ethernet troubleshooting, with seven years hands-on experience.
- Delivered technical training and support to end users, translating complex IT terminology into accessible language for staff, with three years of experience.
Lead Operator II
Noman M. Cole Jr., Pollution Control Plant
Lorton, VA
07.2018 - Current
- Monitored the plant treatment process through SCADA systems and laboratory testing to maintain efficient treatment processes.
- Troubleshoot and resolve operational issues, minimizing downtime and power usage.
- Monitored the performance of each stage of the wastewater treatment process to ensure optimal results.
- Responded to emergency situations involving spills or malfunctioning equipment in a timely manner.
- Provided technical support for operators regarding operational problems with the plant's mechanical equipment.
- Analyzed data collected from various sources, such as lab reports or field sampling results, to identify trends in water quality issues.
- Inspected equipment, or monitored operating conditions, meters, and gauges to determine load requirements and detect malfunctions.
- Created detailed reports on the operational status of wastewater systems for senior management review.
- Assisted in the development and implementation of new technologies for improving the efficiency of the wastewater system operations.
Network Operations Associate
Connected Wire Inc.
Centreville, VA
11.2022 - 10.2024
- Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
- Provided technical support for hardware and software issues, troubleshooting any related problems.
- Maintained inventory of spare parts, components, and other related materials needed for repairs.
- Performed preventative maintenance on computers and other devices to ensure optimal performance.
- Diagnosed hardware-related problems using various diagnostic tools, such as multimeters or oscilloscopes.
- Replaced defective or malfunctioning parts, such as motherboards, hard drives, and telecommunications devices.
- Assisted users with the setup of their new equipment including phones, laptops and desktops.
- Deployed patches and updates to maintain optimal system performance levels.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Trained team members and users in newly implemented and emerging technologies to enhance business productivity.
- Achieved cost savings by developing functional solutions to problems.
Operation Analyst
Red Cross
Fairfax , VA
01.2019 - 04.2022
- Developed community outreach programs to promote Red Cross services.
- Compiled data related to donations and volunteer hours for reporting purposes.
- Provided administrative support for Red Cross staff members at various events.
- Answered questions and responded to inquiries to deliver a high level of service to patients.
- Maintained a comprehensive database of all operational documents, policies, and regulations.
- Provided technical guidance and advice to junior staff members when required.
- Assisted in developing strategies for cost reduction across various operational departments.
- Implemented effective communication channels between different departments within the organization.
- Utilized a document management system to organize company files, keeping up-to-date, and easily accessible data.
IT Support Specialist/Customer Service Representative
Ethiopian Airlines
Dulles, VA
09.2015 - 07.2018
- Provided technical support for online booking systems, mobile apps, and self-check-in kiosks, ensuring a seamless user experience.
- Worked closely with vendors or contractors on projects involving hardware and software installation or upgrades.
- Assisted with the setup of new employee workstations, including hardware and software installation.
- Provided technical support to customers utilizing Microsoft 365 products, Windows 7, and 10.
- Maintained user accounts and profiles by adding or deleting users as needed.
- Provided technical support for end users experiencing issues with their hardware or software applications.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem-resolution techniques.
Education
Associate of Applied Science - Cyber Security And Networking
Northern Virginia Community College
Annandale, VABachelor of Science - Information Technology And Networking
Addis Ababa Science And Technology University
Addis Ababa, EthiopiaSkills
- Customer Service Support
- Hardware/Software Installation and Troubleshooting
- Windows 7, 8, 10, Mac OS and Ubuntu
- Networking Protocols (TCP/IP)
- LAN/WAN Configuration
- OS Imaging and Virtualization tools
- SCADA Interface and PLC
- Enterprise Asset Management
- Active Directory
- Microsoft Office 365
Certification
- CompTIA Network+
- CompTIA Security
- CompTIA A+
- IT Support Professional Certification
- VA Wastewater Treatment Operator III
Accomplishments
- Champion Award
For Public service in the area of Rising Star category.
Initiated by DPWES
Timeline
Network Support Technician Volunteer
Noman M. Cole Jr. Pollution Control Plant
12.2022 - Current
Network Operations Associate
Connected Wire Inc.
11.2022 - 10.2024
Operation Analyst
Red Cross
01.2019 - 04.2022
Lead Operator II
Noman M. Cole Jr., Pollution Control Plant
07.2018 - Current
IT Support Specialist/Customer Service Representative
Ethiopian Airlines
09.2015 - 07.2018
- CompTIA Network+
- CompTIA Security
- CompTIA A+
- IT Support Professional Certification
- VA Wastewater Treatment Operator III
Associate of Applied Science - Cyber Security And Networking
Northern Virginia Community College
Bachelor of Science - Information Technology And Networking
Addis Ababa Science And Technology University
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