Abel Flores
Spring Valley,CA
Summary
I am a very hardworking Individual that takes pride in my work ethic. I am very hungry and will do whatever it takes to get the job done as efficiently and effective as possible.
Overview
7
7
years of professional experience
Work History
Amazon DSP (LEAR LOGISTICS)
10.2023
- Drive an Amazon-Branded Vehicle
- Safely drive and operate the vehicle at all times
- Interact with customers and the public in a professional and positive manner
- Load and Deliver 200 or more packages ranging from envelopes to boxes weighing up to 50lbs
- Use handheld device for routing information as well as customer delivery information
- Navigate a variety of routes throughout delivery area
- Always expected to navigate the vehicle and accommodate various weather conditions
- Being able to get in and out of the van, walk up and down flights of stairs repetitively while carrying up to 50lbs.
Carrier Services Specialist
Integrity Express Logistics
Tampa
09.2021 - 04.2023
- Respond to Carrier needs and requests via email and phone
- Display a working knowledge of systems and processes
- Foster strong and positive communication between external and internal customers
- Ensure timely follow up to any Carrier issues
- Keep detailed tracking of Carrier inquiries and status
- Maintain and improve strong relationships with Carriers
- Provide feedback to management regarding ways to improve the process
- Assist SEM's by providing sales and operations support
- Assist with coordination of new hire training
- Work closely with the training team to ensure the sales team understands procedures.
Assistant Manager
Foot Locker
California/Tampa
06.2016 - 09.2021
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves
- Managed details of completing sales payments, refunds and exchanges, including issuing store credit
- Followed established protocols for escalating customer complaints to management
- Exceeded requirements in providing products and services to customers at all times
- Prepared order sheets and sent out invoices and statements for payments due
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Provided expert service by communicating information to customers and following up on promises.
Education
Skills
- Customer Service
- Product Knowledge
- Management
- Account Updating
- Data Entry
- Money Handling
Personal Information
Date of Birth: 10/17/1997
Timeline
Amazon DSP (LEAR LOGISTICS)
10.2023
Carrier Services Specialist
Integrity Express Logistics
09.2021 - 04.2023
Assistant Manager
Foot Locker
06.2016 - 09.2021