ABEL GONZALEZ
Wilkes Barre,USA
Summary
Motivated and adaptable entry-level IT professional with a strong background in customer service and hands-on field work. Developed critical problem-solving, teamwork, and communication skills through roles as a Department of Public Works assistant and Member Services Representative at Crunch Fitness. Gained technical exposure through AWS cloud training and hands-on practice with virtualization and GitHub. Currently studying for the AWS Certified Cloud Practitioner exam and eager to apply a strong work ethic, attention to detail, and growing technical knowledge to a support or junior IT role.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Crunch Fitness Gym
Wilkes-Barre, PA
02.2025 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Monitored compliance with organizational security protocols when interacting with members.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Laborer
Nyack Department of Public Works
Nyack, NY
06.2024 - 08.2024
- Assisted skilled tradespeople with electrical, plumbing, and carpentry tasks.
- Operated heavy machinery for construction projects safely and efficiently.
- Provided support for landscaping projects including planning and soil preparation.
- Collaborated with team members to complete projects on time and to specifications.
- Operated various hand tools and power equipment.
Sales Associate
Best Buy Liquors and Wine
New City, NY
06.2023 - 08.2023
- Built rapport with customers by offering friendly, welcoming environment in store.
- Assisted in visual merchandising to attract customers and promote sales.
- Increased sales through effective customer engagement and product knowledge.
- Assisted in planning and execution of in-store events to drive traffic and sales.
- Replenished stock levels on shelves as needed during business hours.
Sanitation Technician
Chem-Aid Laboratories Inc
Saddle Brook, USA
07.2020 - 08.2022
- Oversaw storage of cleaning supplies, chemicals and disinfecting equipment.
- Cleaned furniture and floors using solvents, brushes and powered equipment.
- Identified and reported current and potential safety concerns or hazards.
- Participated in regular health and safety workshops to update skills.
Sales Associate
Express
West Nyack, USA
06.2021 - 01.2022
- Implemented promotional campaigns to boost store sales.
- Handled cash register transactions efficiently and accurately.
- Developed strong product knowledge to advise customers accurately.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Supported inventory management by conducting stock checks and reordering as necessary.
Education
Bachelor of Science - Financial Investments
Wilkes University
Wilkes Barre, PA05-2026
Skills
- Customer service
- Microsoft Office Suite
- Time management
- Linux proficiency
- Leadership
- Problem solving
- Communication skills
- Attention to detail
- Technical writing
- Cloud computing (AWS: S3, EC2, IAM, CloudWatch)
- Virtualization (VirtualBox)
- Version control (GitHub)
- Operating systems (Windows 10/11, Linux)
- Technical support (PC setup and troubleshooting)
- Professional development (AWS Certified Cloud Practitioner, networking fundamentals
Languages
Spanish
Professional
LEADERSHIP EXPERIENCE
- Treasurer, Multicultural Student Coalition, Keep thorough records of every financial transaction, Give the club's members or executive board frequent financial reports, Monitor budget performance throughout the year and make adjustments as needed
- Member, Finance Club
Timeline
Member Service Representative
Crunch Fitness Gym
02.2025 - Current
Laborer
Nyack Department of Public Works
06.2024 - 08.2024
Sales Associate
Best Buy Liquors and Wine
06.2023 - 08.2023
Sales Associate
Express
06.2021 - 01.2022
Sanitation Technician
Chem-Aid Laboratories Inc
07.2020 - 08.2022
Bachelor of Science - Financial Investments
Wilkes University
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