Abel Grado
El Paso,TX
Summary
Accomplished Team Leader that builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Adept in Operations Management and Coaching and Mentoring, significantly enhanced team performance and workplace safety. Spearheaded successful training programs, boosting employee skills and fostering a culture of excellence with a track record of promotions throughout.
Overview
14
14
years of professional experience
Work History
Team Lead
Walmart
04.2016 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as an example for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Assured all daily tasks and procedures were completed in a timely manner.
Inbound Sales
Spectrum
05.2022 - 11.2022
- Increased inbound sales by implementing effective team training and coaching strategies.
- Developed successful inbound sales strategies for improved customer satisfaction and retention rates.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Set performance benchmarks to facilitate goal setting and track progress towards key targets within the Inbound Sales Team.
Security
New America College
03.2014 - 03.2016
- Improved overall facility security with thorough inspections and regular maintenance of security systems.
- Ensured security of facility perimeter by conducting routine patrols.
- Ensured that teachers and staff were safely escorted out of the building during night class/shifts.
Warehouse Worker
Martz Suppply
02.2012 - 03.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Stocking Associate
Horizon Vista Market
06.2010 - 02.2012
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
Education
High School Diploma -
Americas High School
El Paso, TXSkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
Timeline
Inbound Sales
Spectrum
05.2022 - 11.2022
Team Lead
Walmart
04.2016 - Current
Security
New America College
03.2014 - 03.2016
Warehouse Worker
Martz Suppply
02.2012 - 03.2016
Stocking Associate
Horizon Vista Market
06.2010 - 02.2012
High School Diploma -
Americas High School