Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abel Martinez Jr

Indio,CA

Summary

Goal-driven customer service professional with nearly 8 years of experience in diverse roles, including cashier and food production services. Demonstrates a strong commitment to excellence and a passion for delivering outstanding results in produce, meat, bakery, deli, liquor, and front-end grocery store positions. Proven ability to lead teams effectively while fostering customer loyalty. Prepared to leverage extensive industry knowledge and leadership skills to become a valuable asset to any employer.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Clerk/ Produce Clerk/ Cahier

Stater Bros. Markets
Palm Desert, CA
03.2022 - Current
  • Increased sales by up to 35% during holiday season of 2023 and 2024.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained organized inventory levels, ensuring product availability and accuracy.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Collaborated with team members to enhance workflow and reduce wait times.
  • Maintained accurate cash drawers, ensuring balanced transactions daily.
  • Assisted customers with product inquiries and resolved complaints effectively.
  • Collaborated with team members to enhance service delivery and store operations.
  • Implemented inventory checks to ensure adequate stock levels and minimize loss.
  • Developed promotional displays to drive sales and increase customer engagement.
  • Monitored store cleanliness and organization, contributing to a positive shopping environment.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Reduced processing errors by meticulously following transaction procedures.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Managed inventory levels to ensure product freshness and reduce waste.
  • Coordinated deliveries and restocked produce displays for optimal customer access.
  • Trained new staff on proper handling techniques and safety protocols.
  • Assisted customers with product selection, enhancing their shopping experience.
  • Monitored quality of produce to maintain high standards of freshness and presentation.
  • Developed efficient processes for inventory tracking and stock replenishment.
  • Led team in implementing best practices for maintaining cleanliness in the produce department.
  • Analyzed sales trends to optimize product placement and maximize customer engagement.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
  • Inspected produce to update and adjust pricing information.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
  • Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
  • Sorted and packaged produce items to prepare for shipments.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
  • Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
  • Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
  • Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
  • Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
  • Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
  • Supported team-focused environment, stepping in to help colleagues during peak times to maintain efficient operations.
  • Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
  • Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
  • Streamlined process of receiving deliveries to ensure prompt and accurate stocking of produce.
  • Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
  • Educated new staff on proper handling and presentation techniques for various types of produce.
  • Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
  • Maintained cleanliness of produce area, ensuring welcoming environment for customers.
  • Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
  • Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
  • Ensured compliance with health and safety regulations by properly handling and storing produce.
  • Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
  • Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
  • Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Managed efficient cash register operations.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed inventory records using company-specific software systems.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Purchased and maintained office supplies.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Reduced inventory shrinkage by conducting regular audits and monitoring retail store operations.
  • Managed inventory of retail products, contributing to increased sales revenue for the dive center.
  • Followed up with retail stores with reminders to replenish stock, helping achieve peak inventory levels.
  • Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
  • Analyzed market trends to identify opportunities for business growth within the retail service station sector successfully.
  • Provided support to other departments as needed, demonstrating flexibility and adaptability in a fast-paced retail setting.
  • Oversaw daily store operations, ensuring a clean, organized, and visually appealing retail space.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Maintained a consistently professional demeanor even during high-stress situations or confrontations between customers.
  • Facilitated positive customer interactions by offering assistance with bagging groceries during peak hours.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Collaborated with colleagues on special projects such as seasonal resets or product launches within the store layout planogram execution.
  • Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
  • Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
  • Ensured accurate pricing of products by regularly checking price tags against current promotions or markdowns.
  • Aided in loss prevention efforts by conducting regular stock checks and updating inventory records accordingly.
  • Reduced shrinkage rates by closely monitoring high-theft areas and promptly reporting suspicious activity to security personnel.
  • Proactively provided support to other departments within the store as needed, demonstrating flexibility in role responsibilities.
  • Managed waste disposal efficiently, separating recyclables from non-recyclables according to store guidelines.
  • Stayed updated on current product knowledge through attendance at staff meetings and online resources for employee education.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Meat Clerk

Stater Bros. Markets
Indio, CA
08.2007 - 10.2010
  • Increased Sales by 20% during holiday season of 2008 and 2009.
  • Wrap, weigh, label and price cuts of meat.
  • Prepare and place meat cuts and products in display counter, so they will appear attractive and catch the shopper's eye.
  • Prepare special cuts of meat ordered by customers.
  • Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry, and fish, to prepare meat in cooking form.
  • Receive, inspect, and store meat upon delivery, to ensure meat quality.
  • Delivered exceptional customer service, assisting with meat selection and answering product-related inquiries.
  • Operated meat processing equipment, ensuring compliance with safety and health regulations.
  • Maintained cleanliness and organization within the meat department, adhering to food safety standards.
  • Assisted in inventory management, tracking stock levels and minimizing waste through effective rotation practices.
  • Trained new staff on product handling techniques and departmental procedures for optimal performance.
  • Collaborated with team members to enhance workflow efficiency during peak hours, improving service speed.
  • Managed special orders for customers, customizing products to meet specific dietary needs and preferences.
  • Implemented quality control measures, consistently monitoring freshness and product presentation standards.
  • Cure, smoke, tenderize and preserve meat.
  • Take customers orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Order items needed to replenish supplies.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

Cashier/Fry Cook

Jack in the Box
Coachella, CA
12.2006 - 06.2007
  • Accept payment from customers, and make change as necessary.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Clean and organize eating, service, and kitchen areas.
  • Notify kitchen personnel of shortages or special orders.
  • Communicate with customers regarding orders, comments, and complaints.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
  • Cook or re-heat food items such as french fries.
  • Monitor and order supplies or food items and restock as necessary to maintain inventory.
  • Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
  • Wash dishes, glassware, and silverware after meals.
  • Arrange tables and decorations according to instructions.
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Stock shelves, and mark prices on shelves and items.

Education

High School Diploma - General Education, Management skills

Coachella Valley High School
Thermal, CA
06.2007

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Reliability and punctuality
  • Cash register operation
  • Customer relations
  • Cash handling and management
  • Cleaning and sanitizing
  • Customer service excellence
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Complex Problem-solving
  • Merchandise restocking
  • POS system operations
  • Payment collection
  • ID verification
  • Attention to detail
  • Inventory management
  • Inventory control
  • Order packaging
  • Sales expertise
  • Product recommendations
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Staff mentoring
  • Regulatory compliance
  • Liquor regulations and compliance
  • Liquor law compliance
  • Spirit, wine, and beer expertise
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Inventory restocking
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Upselling techniques
  • Promotions and discounts
  • Exchanges processing
  • Checkout monitoring
  • Gift card handling
  • Online orders preparation
  • Ordering and stocking
  • Honest and dependable
  • Strong work ethic
  • Positive attitude
  • Stock rotation
  • Packaging and labeling
  • Shelf stocking
  • Cleanliness and sanitation
  • Pallet jack operation
  • Food preparation
  • Box cutter and pallet jack safety
  • Sanitation standards
  • Display setup
  • Product pricing
  • Flexible schedule
  • Quality control
  • Product stocking and storage
  • Stock replenishment
  • Price checking
  • Product displays
  • Weights and measurements
  • Performance improvement
  • Retail merchandising
  • Safety procedures compliance
  • Inventory counts
  • Operations support
  • Labeling accuracy
  • Product processing
  • Task delegation
  • Temperature logging
  • Merchandise organization
  • Cleaning procedures
  • Display maintenance
  • Unloading deliveries
  • Safe food handling
  • Training and mentoring
  • Food safety compliance
  • Retail sales
  • Product knowledge expertise
  • Visual display creation
  • Supply ordering
  • Product rotation
  • Hand-eye coordination
  • Order discrepancy reporting
  • Pricing and shelf labeling
  • Shipment processing
  • Quality inspections
  • Management interaction
  • Food running
  • Temperature monitoring
  • Merchandising techniques
  • Freshness assessment
  • Point of sale operation
  • Willingness to learn
  • Sales promotion
  • Unloading packages
  • Produce handling
  • Store appearance
  • Crate breakdown
  • Supermarket stocking
  • Produce section organization
  • Produce quality standards
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Inventory and stocking
  • Decision-making
  • Product and service sales
  • Ability to lift 40 pounds
  • Goal driven
  • Store opening and closing
  • Merchandising and display
  • Organization
  • Positive customer engagement
  • Team cooperation
  • Engaging with diverse customers
  • Order management
  • Merchandise recommendations
  • Register opening and closing

Certification

CA Food Handlers Card

Timeline

Clerk/ Produce Clerk/ Cahier

Stater Bros. Markets
03.2022 - Current

Meat Clerk

Stater Bros. Markets
08.2007 - 10.2010

Cashier/Fry Cook

Jack in the Box
12.2006 - 06.2007

High School Diploma - General Education, Management skills

Coachella Valley High School