Abel Montano
Englewood,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Operations Specialist II & Program Manager
Arrow Electronics
Centennial
04.2022 - Current
- Manage a team of 7
- Handled 2 of the top 15 accounts and grew GP% on average of 10 points year over year
- Organize and facilitate complex integrations for customer engagements
- Primary coordinator and point of contact for the customers, integration centers, suppliers,
supply chain, sales architects and field sales - Partner with cross-functional teams to achieve customer goals and provide the best service
- Oversee all levels of customer service, operations, supply chain, and project management
for customers - Manage the current product line production, product lifecycle, and new product
introductions - Handle all material quoting with suppliers and work with field sales in tandem to manage
business costs and positive margins - Utilize Microsoft Power BI to provide analytics of logistics, supply chain, and production
of customer builds - Analyze data to create process improvements and plans to better service the customer
CSSI/CSSII
Arrow Electronics
Centennial, CO
05.2016 - 04.2022
- Lead consolidation of customer accounts from 15 across 7 different desks to 1 desk
- Customer service, order entry and problem solving are used to solve the many different customer challenges while increasing profitability
- Lead resource on team when there is a unique problem that needs to be solved
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Zeus CSR
Arrow Electronics
Centennial, CO
07.2014 - 05.2016
- Customer service, order entry, and material planning were used supporting Zeus accounts such as Raytheon
- Supporting SMRs gave background needed to move on to CSS after working on complex Zeus accounts
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Skills
Account Management
Project Management
Program Management
Sales Operations Management
Supply Chain Management
Lifecycle Management
Sales Management
Sales Development
Sales Reporting
Software Skills
• Microsoft Excel
• Microsoft Power BI
• Microsoft PowerPoint
• Microsoft Visio
• SalesForce
• Oracle E-Business
• Discrete Manufacturing Systems
Soft Skills
• Accountable
• Adaptable
• Highly Organized
• Process and Detail Oriented
• Problem Solver
• Love of Learning
• Strong Leadership Skills
Hobbies and Interests
- Snowboarding
- Skydiving
- Hiking
- Biking
- Golfing
Timeline
Sales Operations Specialist II & Program Manager
Arrow Electronics
04.2022 - Current
CSSI/CSSII
Arrow Electronics
05.2016 - 04.2022
Zeus CSR
Arrow Electronics
07.2014 - 05.2016