MARIA DIEZ
WEST PALM BEACH,US
Summary
Managerial professional with over 5 years of experience in enhancing team dynamics and customer satisfaction in retail. Demonstrates expertise in visual merchandising, cash reconciliation, and sales strategy to drive operational efficiency. Aspires to leverage leadership skills in a supervisory role within a leading cosmetics company.
Overview
5
5
years of professional experience
Work History
VISUAL LEAD
J. Crew Factory Palm Beach Outlets
09.2022 - 11.2024
- Lead visual merchandising strategies, optimizing store layout for enhanced customer engagement.
- Boosted sales through effective product placement and persuasive customer interactions.
- Organize displays with attention to detail, ensuring a visually appealing shopping experience.
- Strengthen team communication, fostering a collaborative environment for problem-solving.
- Drive significant improvements in customer satisfaction and store aesthetics.
CASHIER MANAGER
Nautica Palm Beach Outlets
09.2020 - 09.2022
- Spearhead visual merchandising strategies, driving customer engagement and boosting sales through innovative displays and layouts.
- Foster team synergy, mentoring staff on brand aesthetics and customer service, resulting in improved store performance and cohesion.
- Coordinated store operations, boosting team efficiency.
- Led collaborative task execution, enhancing team performance.
- Refined cash handling processes, increasing customer satisfaction.
- Mentored sales team, fostering inspirational service.
- Managed cash reconciliation, maintaining financial accuracy.
- Directed customer interactions, enhancing loyalty.
ASSISTANT
Aime’s Nail Salon West Palm Beach
01.2020 - 08.2020
- Revamped salon operations, slashing wait times.
- Instituted efficient scheduling, boosting productivity.
- Promoted team unity, elevating overall performance.
LEAD KEYHOLDER
The cosmetics company West Palm Beach
- 11.2025
- Guided customers to ideal beauty products, boosting satisfaction and sales.
- Led team in maintaining organized space, enhancing service efficiency.
- Motivated team to excel in customer care, improving sales performance.
- Supported colleagues in meeting sales targets through effective teamwork.
- Ensured accurate financial transactions, maintaining accountability.
- Implemented strategic visual merchandising initiatives to optimize product placement and drive revenue growth while maintaining brand standards.
- Developed new customer engagement protocols that streamlined product recommendations and enhanced the shopping experience.
- Analyzed customer feedback and purchasing patterns to refine product positioning and maximize sales opportunities.
Education
ASSOCIATES DEGREE - PSYCHOLOGY
Florida Atlantic University
Florida, US11.2025
HIGH SCHOOL DIPLOMA - undefined
Forest Hill High
West Palm Beach, FL, US05.2022
Skills
- Cash Reconciliation (Expert)
- Store Management (Experienced)
- Leadership Development (Expert)
- Retail Management (Expert)
- Operational Efficiency (Expert)
- Staff Training (Expert)
- Inventory Control (Expert)
- Customer Engagement (Expert)
- Team Mentoring (Expert)
- Visual Merchandising (Expert)
- Problem Solving (Expert)
- Sales Strategy (Expert)
LANGUAGES
Spanish (Native)
English (Native)
Timeline
VISUAL LEAD
J. Crew Factory Palm Beach Outlets
09.2022 - 11.2024
CASHIER MANAGER
Nautica Palm Beach Outlets
09.2020 - 09.2022
ASSISTANT
Aime’s Nail Salon West Palm Beach
01.2020 - 08.2020
LEAD KEYHOLDER
The cosmetics company West Palm Beach
- 11.2025
ASSOCIATES DEGREE - PSYCHOLOGY
Florida Atlantic University
HIGH SCHOOL DIPLOMA - undefined
Forest Hill High
ADDITIONAL INFORMATION
- CERTIFICATES/ACHIEVEMENTS
- Bright Futures scholarship
- National Honor society
- CMMA
- EMR