Abel Pagan

• Resolved guest concerns through calm communication and effective recovery.
• Optimized seating reservations and table throughput during busy service.
• Managed entire dining room to assure best service experience.
• Coordinated with kitchen staff to ensure speedy delivery of orders.
• Used thorough knowledge of menu to accurately explain dining options.
• Supervised & performed point of sale transactions, cash handling, and closeout.
• Reference: Pablo Meza 910-918-2773

• Greeted guests and answered menu questions with friendly, attentive service.
• Prepared coffees, teas, and smoothies following Barefoot Brew café recipes.
• Operated POS system for accurate order processing and payment transactions.
• Balanced cash drawer at shift end, and reconciled register transactions at shift close.
• Cleaned all prep, cook, service, and seating areas to ensure health protocol compliance.
• Trained new team members on unique cafe equipment.

Prepared & served food following McDonald's standards & specifications :

• Processed cash, card, and mobile payments.
• Assembled menu items accurately.
• Resolved customer complaints.
• Completed opening, closing, and continuous restocking.

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