ABEL TORRES
Elizabethport,NJ
Summary
As a committed sales associate with extensive and progressive background, I can adapt in all kinds of settings and situations. Can provide exceptional customer service and bring valuable experience and knowledge in addressing and resolving customer issues effectively in a timely manner all while having proven my reliable leadership abilities throughout the years in diverse communication groups to enhance customer satisfaction. Known for demonstrating strong focus on team collaboration and achieving positive outcomes with excellent communication and problem-solving skills to overall enhance and foster a well done work ethic within the given environment.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ASHLEY HOME FURNITURE
06.2025 - Current
- Resolved and helped customer inquiries based off furniture orders, deliveries, cancellations and item management
- Managed escalated customer complaints or concerns through phone and email, ensuring timely and satisfactory resolutions of any and all orders.
- Assisted customers with knowledge on financing and payment plan options
- Documented customer interactions to maintain records of each individual inquiry case.
- Collaborated with other departments such as furniture consultants to resolve any issues on product delivery and accessibility.
SALES ASSOCIATE
DOLLAR TREE
08.2018 - 09.2025
- Effectively addressed customer needs
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operate cash register and handle safe count at the end of each shift.
- Assisted with training new team members.
- Helped customers find and select products.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Skills
- Customer Service
- Bilingual
- Adaptable and Flexible
- Leadership in Diverse Communication Groups
- Dependability
- Microsoft Office Suite
Languages
English - Fluent
Spanish - Fluent
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ASHLEY HOME FURNITURE
06.2025 - Current
SALES ASSOCIATE
DOLLAR TREE
08.2018 - 09.2025
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