Abelardo Carbajal
North Brunswick,NJ
Summary
Results-driven server with 3 years of experience in the hospitality industry. Proficient in delivering exceptional customer service and ensuring an enjoyable dining experience for patrons. I am adept at handling challenging situations with professionalism and grace, resolving issues promptly to ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Maggianos Little Italy
03.2022 - 10.2023
- Recognized for exceptional multitasking abilities, handling busy shifts with grace and efficiency, resulting in smooth operations and minimal wait times for guests.
- Handle cash and credit card transactions accurately, processing payments and issuing receipts.
- Collaborate with kitchen staff to ensure timely and accurate preparation of orders, maintaining open communication to facilitate smooth service.
- Increased beverage sales by 25% by implementing suggestive selling techniques and knowledge of wine pairings, cocktails, and specialty drinks.
- Resolve customer complaints and concerns promptly and professionally, taking appropriate action to ensure customer satisfaction.
- Achieved consistent high customer satisfaction ratings, averaging over 90% positive feedback, through attentive service and personalized recommendations.
- Train and mentor new staff members, sharing expertise and best practices to promote a positive and cohesive team environment.
Busser
Steakhouse 85
08.2021 - 03.2022
- Assist servers in setting up tables and preparing dining areas for service.
- Clear and reset tables promptly, ensuring a clean and welcoming environment for incoming guests.
- Refill water glasses, breadbaskets, and other service items as needed to support smooth service flow.
- Assist with food running by delivering dishes to tables and ensuring proper placement and presentation.
- Collaborate with kitchen staff to maintain a steady flow of dishes and support timely service.
Education
Associate of Science - Business Administration
Middlesex County College
Edison, NJ05.2024
Skills
Cash Handling
Customer Service Skills
POS Sufficient
English And Spanish Proficient
Timeline
Server
Maggianos Little Italy
03.2022 - 10.2023
Busser
Steakhouse 85
08.2021 - 03.2022
Associate of Science - Business Administration
Middlesex County College