Abelardo Martinez

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

I was a Sales associate with rugged cowboy September - October i was only trained 3 days until they had let me go because they didn't need employers at the moment. It was western wear they mostly sold like boots, fur coats, cowboy hats, etc.