Joyce Machal
Mount Vernon,Kentucky
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conifer Health
11.2016 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled incoming and outbound calls resolving all types of patient issues, including attorney and different insurance requests.
- If necessary escalated issue to management.
- Received payments
- Efficiently used a variety of spreadsheets including Excel.
Education
No Degree - Accounting
Somerset Community College
Somerset, KY01.2000
High School Diploma -
Mount Vernon High School, Mount Vernon, KY
Mount Vernon, KY05.1967
Skills
- Customer Service
- Receipt of Deposits and Payments
- Verified negotiability of checks and issued receipts giving credit for funds according to banks policies
- Sold official checks
- Cash advances
- Loan Department
- Balanced Demand Deposits, Loans, Expenses Checks, and all corresponding bank accounts
- Train employees on policy, procedures, protocols
- Provide information to bank regulators (Federal, State, and Internal)
- Help provide monthly financial reports for the board of directors
- Make transfers between correspondent banks, including investment in federal funds sold and of borrowing through federal funds purchased
- Prepared weekly Federal Reserve 2900 Report
- Financial Assistance Officer 1998-2000
- Audit cash drawers, assist tellers with cash
- Teller
- Head Bookkeeper 1986-1995
- Supervise Bookkeepers
Certification
Federal Wire Transfers
Customer Service
Security
Financial Accounting
Essential Teller Issues
How to Deal With Difficult People
Collections
Microsoft Office software
Timeline
Customer Service Representative
Conifer Health
11.2016 - Current
No Degree - Accounting
Somerset Community College
High School Diploma -
Mount Vernon High School, Mount Vernon, KY
Federal Wire Transfers
Customer Service
Security
Financial Accounting
Essential Teller Issues
How to Deal With Difficult People
Collections
Microsoft Office software
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