Abena Bentum
Gainesville,FL
Summary
Detail-oriented with outstanding treatment knowledge and stellar communication skills. Successful at aligning coordination between patients and professionals offering comprehensive health education. Committed to public health organizations and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Maximus Call Center
Remote
01.2020 - 01.2023
- Handled 50+ inbound calls daily from providers & patients
- Responded to patient inquiries via phone and email regarding insurance coverage and claims
- Processed new applications for health care coverage via the telephone and determining eligibility
- Assisted with website registration and navigation
- Met and exceeded performance targets for patient satisfaction and call handling
- Consistently maintained a high level of productivity while adhering to company policies and procedures.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Responded promptly to emails, voicemails, and faxes from callers seeking assistance or advice.
Phlebotomy Team Lead
Quest Diagnostics
Jersey City, NJ
02.2020 - 07.2022
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Implemented corrective action plans when needed to improve staff performance or processes.
- Reviewed test results for accuracy prior to release for reporting or archiving purposes.
- Monitored the workflow of specimens from collection through analysis, storage, disposal or transfer as appropriate.
- Participated in continuing education programs related to laboratory practices and techniques.
- Resolved any customer service issues promptly by providing timely information or assistance.
Medical Scribe
Christ Hospital
Jersey City, NJ
03.2019 - 03.2020
- Documented patients' medical history, test results, and vital statistics
- Documented procedures and treatments performed by the physician and other healthcare professionals
- Reviewed records checking for spelling and grammar then send them to final review
- Communicated with patients and physicians to ensure compliance, efficiency and patient satisfaction.
Education
Bachelor of Science -
Saint Peter's University
Master of Science - Public Health
South University
Savannah, GASkills
- Medical terminology knowledge
- Record maintenance
- Claims Processing
- Policy Adherence
- Stress Tolerance
- Patient Education
- Financial Procedures Adherence
- Insurance company knowledgeable
- Problem-Solving
- Pre-Admission Requests
- Multitasking and Organization
- Eligibility Determination
- Fee Collection
Relevant Skill Set
- 4+ years of experience working in healthcare in a metrics-driven environment
- 1 on 1 experience with patients, assisting members/providers with inquiries, responding to written correspondence, documenting calls, and assisting with insurance enrollment
- Knowledgeable of Medical Terminology, Medicare, Medicaid, and commercial insurances
Interview Availability
Available 1pm-2pm EST M-F
Affiliations
Participated in local health organizations in Agona Swedru, Ghana.
Mentor for foster care children ages 8-14 non profit organization.
Languages
Spanish
Professional
Akan Twi
Native/ Bilingual
Accomplishments
Saint Peter's University Graduate 2020 -Bachelor's Degree
Communities In Cooperation Non-Profit Organization Certificate Received 2021 as Most Likely to Succeed
Certification
- Phlebotomy License 2018
- CPR Certification-American Red Cross
References
References available upon request.
Timeline
Phlebotomy Team Lead
Quest Diagnostics
02.2020 - 07.2022
Healthcare Customer Service Representative
Maximus Call Center
01.2020 - 01.2023
Medical Scribe
Christ Hospital
03.2019 - 03.2020
Bachelor of Science -
Saint Peter's University
Master of Science - Public Health
South University