Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doris Grant

Shreveport,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Healthcare Customer Service Representative

Teleperformance
07.2018 - 04.2024
  • Retrieved 50 to 70 calls daily regarding members' insurance accounts.
  • Attained knowledge of Medical terminology, grievances, appeals, claims, insurance verification, medical coding, medical records, and Medicare Part D.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Analyzed complex issues across multiple databases and worked with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.

Education

High School Diploma -

North Caddo High School
Vivian, LA

Skills

  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Patient confidentiality
  • HIPAA Compliance
  • Multitasking and Organization
  • Problem-Solving
  • Medical Terminology
  • Eligibility Determination
  • Teamwork and Collaboration
  • Call Documentation
  • Product Knowledge

Timeline

Healthcare Customer Service Representative

Teleperformance
07.2018 - 04.2024

High School Diploma -

North Caddo High School
Doris Grant