Abena Osei Bonsu
New York
Summary
Compassionate, detail-oriented, and proactive leader dedicated to enhancing customer service and promoting health and well-being. Proven track record in problem-solving and fostering a positive, team-oriented environment that drives collaboration and success. Committed to delivering exceptional service while inspiring and empowering team members to achieve their best. Adept at navigating challenges with a solution-focused mindset, ensuring customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hospital For Special Surgery (DOM)
01.2025 - Current
- Escorting patients to exam rooms and preparing them for examinations, reviewing patient statuses and assisting in obtaining patient data required for the rooming functions in Epic
- Support the department by assisting the physicians, nurses and other personnel by obtaining vital signs, lab specimens as needed.
- Assist the physician in treatments and procedures and ensure physician orders are completed in a timely manner.
- Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers.
- Assist in managing patient information, uploading CD images & making copies of pertinent exams.
- Provide exceptional customer service to all patients, visitors, and staff.
- Additional responsibilities as directed
Patient Registrar
Hospital For Special Surgery
09.2023 - 12.2025
- Greet patients, families, and visitors in the PACU in a professional and compassionate manner.
- Answer phone calls, respond to patient inquiries, and route messages to appropriate staff utilizing epic.
- Maintain confidentiality of patient records in compliance with HIPAA regulations.
- Support workflow in a high-stress, time-sensitive environment. Process admissions, discharges, and transfers within the PACU setting.
- Explain hospital policies, financial responsibilities, and available resources to patients and families.
Patient Care Assistant (PACU)
Hospital For Special Surgery
07.2021 - 09.2023
- Monitoring postoperative vital signs.
- Assessing level of consciousness and patients of any side effect from anesthesia.
- Educating patients and families on post-surgery care and also answering questions.
- Providing comfort and reassurance to distressed post-operative patients and concerned families.
Lead Care Partner
Inspir Senior Living (Part Time)
09.2018 - 06.2021
- Leads staff to accomplish goals of the shift and department.
- Acts as a shift supervisor to ensure quality communication and mentoring. Assist with the preparation of staff schedules.
- Maintain an awareness of each resident’s general state of physical and mental health.
- Keep inventory of medical supplies on hand and assist with ordering when necessary.
Debt Collector (Outbound/Inbound)
Receivable Performance Management
01.2016 - 09.2018
- Place outbound calls to customers regarding overdue accounts.
- Notify debtors of their outstanding balances and explain repayment options. Answer inbound calls from customers regarding payment inquiries and account status.
- Assist debtors in setting up repayment plans or making immediate payments.
- Maintain detailed notes on all customer interaction. Negotiate payment plans, settlements, and due dates within company guidelines.
Education
High National Diploma - Accounting
Kumasi Technical University
GhanaGeneral Education Development (GED) -
ALDULT CONTINUING EDUCATION
United States01.2025
Skills
- Intake control
- Patient-focused care
- Medical office administration
- Phlebotomy
Certification
- CPR/BLS/AED (adult and pediatric)
- Certified Medical Assistant (CMA)
Timeline
Medical Assistant
Hospital For Special Surgery (DOM)
01.2025 - Current
Patient Registrar
Hospital For Special Surgery
09.2023 - 12.2025
Patient Care Assistant (PACU)
Hospital For Special Surgery
07.2021 - 09.2023
Lead Care Partner
Inspir Senior Living (Part Time)
09.2018 - 06.2021
Debt Collector (Outbound/Inbound)
Receivable Performance Management
01.2016 - 09.2018
High National Diploma - Accounting
Kumasi Technical University
General Education Development (GED) -
ALDULT CONTINUING EDUCATION