Abenezer Gizaw
Comstock Park,MI
Summary
Software engineer with hands-on experience building backend and full-stack applications using Python, FastAPI, PostgreSQL, and SQLAlchemy. Backed by internship, contract software development, and IT support experience, with a strong foundation in API development, database optimization, testing, and production system support.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
HealthBridge Financial
01.2026 - Current
- Provide Tier 1 technical support for end users, troubleshooting hardware, software, Windows 11, macOS, and network issues using Jira ITSM from ticket intake through resolution or escalation.
- Assist with system setup, device deployment, user onboarding, and endpoint configuration while contributing to asset tracking and internal IT documentation.
Contract Junior Software Developer
LAFONTAINE LINCOLN
05.2026 - 07.2026
- Contributed to a customer-facing vehicle drop-off scheduling feature by implementing backend logic for appointment requests, time-slot selection, and customer booking details.
- Collaborated with a senior engineer to integrate backend scheduling functionality with a React-based frontend, supporting the website's appointment workflow.
- Tested and validated API endpoints using Postman, supporting booking data processing and helping transition vehicle drop-off scheduling from manual communication to a web-based workflow.
IT Systems Administrator
Family Promise of Grand Rapids
01.2025 - 01.2026
- Managed Google Workspace, Google Voice, and Active Directory environments, supporting user accounts, permissions, and day-to-day IT operations.
- Resolved 15+ weekly support tickets across onsite and remote environments, documenting issues and maintaining consistent fixes for recurring system problems.
Software Development Intern
Cornerstone University
09.2024 - 05.2025
- Contributed to development of data-driven applications using Python, PHP, and SQL to support internal systems and operational workflows.
- Improved query performance on legacy warehouse and reporting datasets by implementing SQL indexing and optimizing existing queries in SQL Server Management Studio (SSMS), reducing data retrieval latency by ~20%.
- Supported maintenance and troubleshooting of relational databases, assisting with schema updates, data integrity checks, and resolving SQL-related issues for application and reporting systems.
Education
Bachelor of Science (BS) - Computer Science, Economics
Cornerstone University
Grand Rapids, MI05-2025
Skills
- Programming Languages: C, Python, C#, HTML/CSS, JavaScript, SQL
- Tools & Frameworks: FastAPI, PostgreSQL, SQLAlchemy, React, Jinja2, Pytest, Postman, Alembic, Git, GitHub, SSMS
- Concepts: REST APIs, JWT Authentication, Role-Based Access Control, Relational Databases, CRUD Applications, Database Migrations, Backend deployment
Timeline
Contract Junior Software Developer
LAFONTAINE LINCOLN
05.2026 - 07.2026
IT Support Specialist
HealthBridge Financial
01.2026 - Current
IT Systems Administrator
Family Promise of Grand Rapids
01.2025 - 01.2026
Software Development Intern
Cornerstone University
09.2024 - 05.2025
Bachelor of Science (BS) - Computer Science, Economics
Cornerstone University