Customer-driven Installation Technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning, and scheduling. Skilled at modifying existing HVAC systems. Experienced Installation Technician familiar with HVAC equipment. Dedicated to always getting the job done correctly and efficiently. Looking for a new position within the HVAC sector.
Overview
1
1
Certification
12
12
years of professional experience
Work History
HVAC-R Service Technician/Installer
W. A. Tolbard LLC
Frederick, MD
12.2022 - Current
Worked with team members to install and maintain equipment.
Performed job tasks while complying with company's safety procedures and guidelines.
Maintained clean tools, test equipment and work motor vehicles.
Provided key information to customers, educating on equipment, products, and services.
Repaired equipment with new parts and replaced inoperable items.
Coordinated efforts with other workers involved in installing and maintaining equipment and components.
Dispatched to various sites to perform maintenance on failed equipment.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Geriatric Nursing Assistant
Intely Care
Frederick, MD
11.2015 - Current
Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
Protected patients and staff by consistently following infection control, emergency, and security procedures.
Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
Kept room spaces, linens, and restrooms clean and refreshed with supplies.
Managed residents' activities of daily living.
Logged vital signs, conditions, and behaviors in for clinician review.
Provided physical support to assist patients with bathing, dressing, and toileting.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment, and instruments.
Turned and repositioned bedridden patients to prevent bedsores.
Planned and served meals and snacks to patients according to prescribed diets.
HVAC Installer
Presidential Heating & Air Conditioning LLC
Gaithersburg, MD
07.2022 - 12.2023
Wired both line and low voltage to heating and cooling equipment.
Serviced units to residential and commercial heating and air conditioning customers.
Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
Attended employee meetings and training to learn about new techniques, trends, and technologies.
Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
Conducted brazing, threading pipe and tasks to complete service calls.
HVAC Technician
Jiffy Plumbing, Heating & Cooling
Hyattsville, MD
07.2021 - 07.2022
Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
Installed heating, air conditioning and ventilation equipment and tested for proper operation.
Completed preventive maintenance on heating and air conditioning systems to extend the life of such equipment.
Maintained and serviced HVAC systems and refrigeration equipment.
Disassembled units repaired broken components and restored them to operating condition.
Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
Installed, maintained, and repaired commercial refrigeration systems.
Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
FIELD OPERATIONS PROJECT MANAGER
Harvey W. Hottel
Gaithersburg, Stated of America
12.2020 - 06.2021
Assessed proposed sites and conducted environmental studies as part of comprehensive management strategy focused on effectively allocating resources.
Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Required minimal oversight to complete job tasks, meeting all deadlines and goals.
Developed scopes, schedules, and deliverable road maps for more than [Number] projects per year.
Identified project needs by reviewing project objectives and schedules.
Communicated with key stakeholders to determine project requirements and objectives.
Monitored performance of project team members to provide performance feedback.
Submitted budget estimates, progress reports and cost tracking reports.
HVAC-R Mechanic
Harvey W. Hottel Inc
Gaithersburg, MD
08.2020 - 12.2020
Installed mechanical equipment and ductwork.
Reviewed blueprints and specifications to understand workload.
Contacted vendors to procure equipment and tools to meet organizational demands.
Installed refrigeration, heating and air conditioning systems, positioning compressors, motors, and other components in accordance with design specifications.
Repaired, adjusted, or replaced defective HVAC elements to bring systems back to full functionality.
Serviced units to residential and commercial heating and air conditioning customers.
HVAC Apprentice
Shapiro & Duncan Inc
Rockville, MD
07.2017 - 09.2020
Worked with team members to install and maintain equipment.
Performed job tasks while complying with company's safety procedures and guidelines.
Maintained clean tools, test equipment and work motor vehicles.
Provided key information to customers, educating on equipment, products, and services.
Repaired equipment with new parts and replaced inoperable items.
Coordinated efforts with other workers involved in installing and maintaining equipment and components.
Dispatched to various sites to perform maintenance on failed equipment.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Hoisted, measured, tested, and drilled for various products safely and efficiently.
Crew Chief
Domino's Pizza
Rockville, MD
05.2014 - 02.2016
Coordinated with crew to increase task productivity and communication.
Accomplished team objectives by effectively directing daily activities.
Followed and supervised work practices to support safety and risk management guidelines.
Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
Implemented effective procedures regarding hazardous actions, materials, and items to keep crew safe during operations.
Maintained team flexibility by teaching members all key roles.
Troubleshot systems to isolate mechanical or electrical faults and repair components.
Inspected components before installation or usage to verify cleanliness and serviceability.
Removed, disassembled, inspected, repaired, and reinstalled parts and assemblies on aircraft.
Education
BACHELOR OF SCIENCE - HVAC
Association of Air Conditioning Professionals
Rockville, MD
07.2021
MASTER OF SCIENCE - IT PROJECT MANAGEMENT
University of Maryland Global Campus
College Park, MD
05.2021
GRADUATE - PROJECT MANAGEMENT
University of Maryland Global Campus
Adelphi, MD
08.2020
ASSOCIATE DEGREE - HVAC MECHANIC
Montgomery College
Rockville, MD
06.2017
BACHELOR'S DEGREE - SOCIOLOGY/ECONOMICS
University of Liberia
Monrovia, MD
04.2009
HIGH SCHOOL DIPLOMA - SCIENCE
Assemblies of God Mission High School
Monrovia, Liberia
07.1997
Skills
Project Management
Customer Service
Troubleshooting Skills
Drawing Interpretation
Logical and Perceptive
Installation and Repair
Assembly and Installation
Installation Tools
Maintenance and Repair
Problem Analysis
Troubleshooting and Diagnosis
Diagnostic Abilities
Worksite Safety
Emergency Response
Work Inspection
Installation Planning
Certification
Licensed Journeyman, 2021
Licensed Natural Gas Fitter, 2022
Licensed Geriatric Nursing Assistant, 2015
Licensed 30-hr Construction Safety & Health (OSHA), 2019