Ramon Garcia
Summary
Diversified and solid career with expertise in multi-site operations. Highly visible professional with superior communication skills critical in providing quality service and production. Established record of increasingly responsible decision making experience in all phases of operations. Areas of expertise include: ~ Customer Service ~ Supervisory/Management Skills ~ Scheduling Work Orders ~ Operational Logs and Checklist ~ Quality Control ~ Fall Protection and Facility Hazard Awareness ~ Stocking Merchandise ~ Inventory Control ~ HVAC ~ Supply Ordering/Purchase Orders ~ Knowledge in Sizing walk in freezers/coolers/BTU capacities ~ Repairing and servicing Heating and Cooling Units of all types ~ Basic Plumbing ~ Basic Electrical Skills ~ General Building Maintenance ~ Painting/Patchwork and Wall Repair Bilingual Communication Skills in English & Spanish Dedicated HVAC professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Technician/HVAC Installer
Pure Air Heating And Cooling
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Installed new HVAC systems to include service, diagnose and repair.
Installation Tech/Service Technician/Marketing Rep
RMJ Heating And Cooling LLC
06.2018 - 01.2022
- Processed all service work orders to include breakdown of services rendered and new work orders
- Assisted technicians as needed for work overflow on service calls or new installations and conversions
- Quality control included visiting job sites to ensure work was on schedule and proper materials were being provided
- In charge of scheduling all installations to ensure all jobs were scheduled accordingly and based on available technicians.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Contract Foreman Supervisor and Quality Control
Telles Construction
01.2017 - 06.2020
- Routine daily visits to job sites to ensure work was on schedule and proper safety measures were being followed according to OSHA standards
- Made sure contract and work orders were followed as scheduled and completed on time
- In charge of assigning work orders and projects to the proper workers
- Processed all service work orders to include breakdown of services rendered and new services.
- Inspected completed work to verify quality standards and compliance with criteria.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Evaluated incoming materials for quality and amounts ordered.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
Hunton Trane Distribution
09.2015 - 01.2017
- Daily activities included front counter sales, customer service, purchase orders, tracking and reporting daily job production
- Responsibilities included making sure parts and units are delivered in a timely manner to customers with 100% accuracy
- Reviewed all purchase orders and inventory to ensure stock and inventory is accurate and recorded
- Locate and set up shipments for specialized parts for units while maintaining excellent customer service to vendors and customers
- Assisted customers in various technical support techniques to find a solution for several different issues
- End of day activities included balancing and closing tickets and register every day as well as closing and securing building and warehouse on a daily basis.
Front Desk Agent
ARS (American Refrigeration Supply)
09.2013 - 09.2016
- Assisted all walk-in customers for personal and industrial sales to include international customers from the Mexico industry
- Daily activities included assisting with all heating and cooling units with multiple carriers and different types of units
- Knowledge in sizing walk in freezers and coolers and BTU capacities
- Ability to multi task and provide excellent customer service to all incoming customers and vendors in person and over phone to maintain a good working relationship
- General computer skills and basic office equipment experience
- Daily warehouse operations included stocking, assembly of units and keeping track of all incoming and outgoing merchandise
- Assisted in daily deliveries on an as needed basis.
HVAC Maintenance Tech
Integrity Asset Management
01.2010 - 09.2013
- This included maintaining and installation of all types of heating and cooling units to include swamp coolers and refrigeration units
- HVAC operations included stocking and ordering parts to maintain all current units
- Many activities included trouble shooting each unit if not working properly
- Daily duties also included general electrical repair to apartment units
- Assisted in make ready duties that included painting, basic plumbing, dry wall repair and tile removal and installation.
- Optimized digital resources through routine troubleshooting and proactive system updates.
Education
Vista College -
01.2011
Riverside High School Diploma -
01.1999
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Client Service
- Project estimating
- Marketing
- Sales Leadership
- Customer Service
- Scheduling
- Inventory Management
Certification
- HVAC Licensed (2023)
- EPA Certified
- OSHA 30 Hour Construction Certified 12/2015
- OSHA Fall Hazard Awareness 12/2015
- OSHA Motorized Vehicle Safety 12/2015
- Construction Quality Management Training 3/2016
References
- Jimmy Villatoro, RMJ Heating and Cooling, Owner (915) 471-0361
- Tom Telles, Telles Construction, Owner (915) 227-1582
- Ernesto Munoz, ARS Refrigeration, (915) 843-7986
Timeline
Owner/Technician/HVAC Installer
Pure Air Heating And Cooling
01.2022 - Current
Installation Tech/Service Technician/Marketing Rep
RMJ Heating And Cooling LLC
06.2018 - 01.2022
Contract Foreman Supervisor and Quality Control
Telles Construction
01.2017 - 06.2020
Hunton Trane Distribution
09.2015 - 01.2017
Front Desk Agent
ARS (American Refrigeration Supply)
09.2013 - 09.2016
HVAC Maintenance Tech
Integrity Asset Management
01.2010 - 09.2013
Vista College -
Riverside High School Diploma -
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