Christopher Smith
Lake Wales
Summary
Experienced Lead Service Technician specializing in HVAC systems maintenance and diagnostics. Achieved significant improvements in team productivity and customer satisfaction by implementing effective training and rapid issue resolution. Skilled in brazing and electrical systems, contributing to enhanced equipment performance and client relations.
Overview
8
8
years of professional experience
Work History
Lead Service Technician
Air Experts Heating and Cooling
01.2018 - 09.2025
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Repaired and replaced worn and damaged components.
Education
High School Diploma - HVAC/R
Dehart Technical Institute
Modesto, CA01.2018
Skills
HVAC maintenance and diagnostics
Brazing techniques
Universal EPA certification
Electrical knowledge of HVAC systems
Wiring diagram interpretation
Timeline
Lead Service Technician
Air Experts Heating and Cooling
01.2018 - 09.2025
High School Diploma - HVAC/R
Dehart Technical Institute
Similar Profiles
Harrison HeutsHarrison Heuts
Plumbing Technician at Air Experts Heating And CoolingPlumbing Technician at Air Experts Heating And Cooling
Randy GloverRandy Glover
Residential Sales Consultant at Service Experts heating and coolingResidential Sales Consultant at Service Experts heating and cooling
Taylor LongTaylor Long
Heating and Air Dispatcher at Comfort Experts Heating And CoolingHeating and Air Dispatcher at Comfort Experts Heating And Cooling
Faye IsomFaye Isom
Outside Sales Representative at GCD SalesOutside Sales Representative at GCD Sales
Jorge RivasJorge Rivas
Service Manager at Rider Market OrlandoService Manager at Rider Market Orlando