Abhe Kahlon
New York
Summary
Dynamic professional with a proven track record at The Mark Hotel, excelling in guest relations and client management. Leveraging exceptional communication and operational skills, I enhanced customer experiences and strengthened loyalty, driving significant improvements in service delivery and satisfaction. Committed to delivering excellence in hospitality and fostering lasting relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guest Relations Officer Hotel & FB
The Mark Hotel
NEW YORK
07.2022 - Current
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Collaborated and spoke with entities both inside and outside of the business.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Maintained positive working relationship with fellow staff and management.
- Supported the implementation of new technologies designed to improve customer experience.
- Created reports to monitor progress on projects and initiatives.
- Acted as a point of contact for customers, VIP guest and diginatries heads of states.
Concierge
SoHo Grand Hotel
NEW YORK
10.2024 - 03.2025
- Provide personalized services to VIP guests, ensuring satisfaction and memorable experiences
- Collaborate with hotel teams to efficiently meet guest needs and requests
- Cultivate relationships with local businesses to enhance guest experiences and offer exclusive services
- Strengthen guest loyalty through personalized service and tailored brand promotions
- Manage high-priority projects with discretion, ensuring flawless execution
- Develop and implement a VIP concierge service to enhance guest satisfaction and ensure exceptional experiences
Operations Manager
Gold Tower Inc.
02.2016 - 04.2022
- Improved operational efficiency by 20% and increased sales by 25% through strategic management and process improvements
- Built and maintained strong client relationships, contributing to a 30% sales increase
- Managed budgets, staff, and vendor relations, ensuring operational compliance and successful project outcomes
- Launched a successful fine jewelry division, expanding the company's market share
- Spearheaded international sourcing and product development for luxury jewelry lines
- Directed brand identity efforts and led the launch of an e-commerce platform, increasing online presence and sales
Creative Director
SJ Inc.
New York
06.2003 - 05.2014
- Developed comprehensive style guides outlining branding guidelines for use by internal teams.
- Met with department heads to translate goals from concept to completion.
- Developed budget and negotiated contracts and quotes to ensure projects were completed within financial constraints.
- Translated marketing objectives into creative strategies, designs and plans.
- Managed own accounts and projects, working within budget and scheduling requirements.
Education
Associate of Arts - Fashion Merchandising & Branding
Brooks College
Long Beach, CASkills
- Customer Service Excellence
- Exceptional Communication
- Front Office Support & Concierge Services
- Guest Relations & Client Relationship Management
- Hospitality & Operations Management
- Organizational Skills
- Upselling and Cross-Selling
Certification
- Mentorship Program in Hotel Management, Fordham Leadership Academy for Business & Technology
- Management of Fashion and Luxury Companies, Coursera
Timeline
Concierge
SoHo Grand Hotel
10.2024 - 03.2025
Guest Relations Officer Hotel & FB
The Mark Hotel
07.2022 - Current
Operations Manager
Gold Tower Inc.
02.2016 - 04.2022
Creative Director
SJ Inc.
06.2003 - 05.2014
Associate of Arts - Fashion Merchandising & Branding
Brooks College
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