ABHIJIT SINGH
West Chester,Ohio
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Kroger
12.2021 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Dispatcher
Judge Trucking LLC
03.2021 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Server
Ajanta India Restaurant
06.2022 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Cybersecurity
University of Cincinnati
Cincinnati, OH05.2026
Skills
- Network Security
- Incident Response
- Vulnerability Assessment
- Intrusion Detection
- Phishing Detection
- Endpoint Protection
- IoT Security
- Threat Intelligence
- Digital Forensics
- Kali Linux
Timeline
Server
Ajanta India Restaurant
06.2022 - 09.2022
Customer Service Associate
Kroger
12.2021 - Current
Dispatcher
Judge Trucking LLC
03.2021 - Current
Bachelor of Science - Cybersecurity
University of Cincinnati