ABHIJIT SINGH
West Chester,Ohio
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Kroger
West Chester, OH
12.2021 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate monthly targets, and optimizing workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Dispatcher
Judge Trucking LLC
West Chester, OH
03.2021 - 10.2021
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Monitored changes in delivery schedule and communicated changes to customers.
Server
Ajanta India Restaurant
Kettering, OH
06.2022 - 09.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Cybersecurity
University of Cincinnati
Cincinnati, OHSkills
- Network Security
- Compliance Monitoring
- Cybersecurity frameworks
- Kali Linux
- Protecting networks
- Problem-solving abilities
- Incident Response
- Risk Analysis
- Vulnerability Management
- SIEM
Timeline
Server
Ajanta India Restaurant
06.2022 - 09.2022
Customer Service Associate
Kroger
12.2021 - Current
Dispatcher
Judge Trucking LLC
03.2021 - 10.2021
Bachelor of Science - Cybersecurity
University of Cincinnati