Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Affiliations
Timeline
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Krystal Bell

Atlanta,GA

Summary

Prospective graduate with a strong foundation in Information Security and valuable hands-on experience through academic projects. Strategic thinking skills, coupled with knowledge of Risk Assessment & Management, Security Compliance & Frameworks, and Incident Response & Security Monitoring. Certified in CompTIA A+ and Security+, currently working towards Network+ certification. With my expertise and dedication to the field, I look forward to contributing to the success of a dynamic team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Genpact & VIMO
02.2024 - Current
  • Address client inquiries effectively through phone and chat, ensuring high-quality communication and swift resolution of concerns
  • Provide technical assistance for software, aid with ticketing system to resolve client issues, and guide clients through self-service processes
  • Manage customer records with accuracy, meticulously document interactions, and apply comprehensive product knowledge to educate clients

Seasonal Technical Support

Anthology
07.2023 - 10.2023
  • Provided comprehensive technical support, encompassing network setups, software installations, driver updates, and hardware troubleshooting to ensure optimal system performance
  • Ensured swift resolution of customer issues, facilitating hardware replacements and peripheral support, leading to increased user satisfaction
  • Conducted educational training sessions on system best practices, significantly contributing to the improvement of end-user skill levels

Operator

Swift Transportation
05.2022 - 02.2023
  • Managed comprehensive logs and records accurately using specialized software to ensure consistent documentation
  • Executed route planning and delivery schedules, adhering to strict deadlines while maintaining high standards of service
  • Performed regular mechanical inspections and addressed potential safety risks, enhancing overall vehicle safety and reliability

Administrative Associate

Gwinnett County DMV
04.2013 - 11.2017
  • Resolved customer inquiries and issues through a multi-line helpdesk, contributing to efficient service delivery and high customer satisfaction in a call center setting
  • Enhanced operational workflows by facilitating effective interdepartmental communication, ensuring comprehensive administrative support
  • Conducted research on vehicle title taxes, providing accurate information to dealers and residents, and ensuring adherence to regulatory standards

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
06-2025

Cybersecurity Bootcamp -

DigitalCrafts
11-2023

Business Management -

Albany State University
05-2007

Skills

  • Network Security
  • System Administration
  • Security Information and Event Management
  • Risk Assessment & Management
  • Incident Response & Threat Analysis
  • Vulnerability Scanning
  • Log Analysis & Monitoring
  • Cloud Security Basics
  • Security Compliance and Frameworks
  • Scripting & Automation
  • Identity & Access Management

Websites

Certification

  • CompTIA A+ Certification, 2024
  • CompTIA Security+ Certification, 2023

Accomplishments

  • Earned CompTIA A+ and Security+ Certifications in 2023 and 2024.
  • Successfully completed cybersecurity projects and labs using TryHackMe and CompTIA.
  • Monitored network traffic and identified security anomalies in a lab environment.

Affiliations

  • CompTIA Member
  • ISC2 Candidate
  • TryHackMe Member

Timeline

Customer Service Associate

Genpact & VIMO
02.2024 - Current

Seasonal Technical Support

Anthology
07.2023 - 10.2023

Operator

Swift Transportation
05.2022 - 02.2023

Administrative Associate

Gwinnett County DMV
04.2013 - 11.2017

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

Cybersecurity Bootcamp -

DigitalCrafts

Business Management -

Albany State University

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Krystal Bell