ABHISHEK GARG
Memphis,NY
Summary
Seasoned after-sales manager with a track record of successfully overseeing multiple zones and divisions. Strong suit includes development and implementation of strategic plans, team leadership, and ensuring overall operational excellence. Known for ability to drive performance improvement initiatives leading to significant business growth. Committed to fostering positive work environments that cultivate productivity and employee satisfaction.
Overview
16
16
years of professional experience
Work History
Zonal Manager –Technical & Product Support
General Motors, India ( CSIPL)
2012.04 - Current
- Managing operations related to after-sales services, mainly technical and product support, warranty, manpower training, customer care, mandatory audits, handling budgets, supporting new launches, new initiatives.
- Created reports and analyses regarding customer feedback, trends, and cost savings initiatives related to after-sales operations.
- Developed strategies for improving customer satisfaction with after-sales service.
- Managed budgets for all after-sales activities nationwide.
- Coordinated with sales and marketing team to create promotional campaigns for new or existing products and services.
- Provided technical support to customers and dealers in order to resolve after-sales issues.
- Monitored performance of regional after-sales teams, ensuring service quality standards were met.
- Advised senior management on best practices related to national after-sales operations.
- Investigated customer inquiries pertaining to warranty claims or other issues concerning product use or installation instructions.
- Monitored competitor activity in order to stay ahead of the competition.
Senior Manager – After Sales Functions
TATA Motors, (PCBU and CVBU)
Chandigarh
2010.02 - 2012.03
- Techno-commercial job, handling dealers and technical and product support.
- Managing warranty & customer at TATA dealers and authorizes service stations.
- Work on dealer business development.
- Manpower handling and trainings.
- Handling key customer: ARMY/Gov., STU’s,/ Fleet owners etc.
Territory Manager – Customer care, Service and Product support
Mahindra & Mahindra Ltd. (AFS)
Chandigarh
2008.08 - 2010.06
- Managing 17 dealerships of Punjab, H.P and J.K region
- Ensuring product management – Field failures analysis, repeat job analysis, same day delivery analysis, product performance report, field technical report, BDT analysis, guiding the mechanics in technical problem solving, trouble shooting and de-bottlenecking at the dealerships
- Ensuring dealer’s profitability – Free services, post warranty share, spares & oil sales
- Implementing initiatives- Padyatra (Post warranty customer contact), E-installation, 24
- 7 service, Swasth Tractor Swasth Chalak (mega service camps), Mahindra Milan, customer connect (toll free number), operation Rakshak & service excellence.
Education
Master of Business Administration - Marketing And Finance Management
Sikkim Manipal University, Chandigarh
2013-12
Bachelor of Engineering - Mechanical And Agri Engineering
CTAE, MPUAT, Udaipur
2008-09
HSC-CBSE - 12th
Central Academy, Kota
2003-08
SSLC (R.B.S.E) - Xth
Hanwant.Hr.sec, Jodhpur
2001-03
Skills
- Incident Reporting & Management
- Product Support
- Remote customer support
- Technical Troubleshooting
- Training and mentoring
- Dealer Management
- Knowledge of SAP, DMS, MS office, Autocad
- Warranty administration
- Service planning
- Pricing
- System Administration
- Process Design
- Budget Administration
Personal Information
- Date of Birth: 06/16/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English, Hindi, Sanskrit, Punjabi, Haryanvi and 20 more native languages
Extracurricular Activities
Got All India Rank-131st in GATE-07(Graduate Aptitude Test for Engineers) organized by the IIT’s in B.E-III year. Awarded prize from Mr. Anil Ambani chairman of Reliance Group at DAIICT-Ahemdabad for presenting a technical paper on use of ICT in Agriculture in II year. Awarded 1st prize for “Multi-story Green-House” model at National level competition organized at Central Institute of Agricultural Engineering, Bhopal (M.P) in B.E-III year. Represented University team in Cricket as Opening batsman and also in other sports continuously in All India University sports competition. Certified from DOEACC-society for basic computer concepts. Participated in an International conference and was certified. Volunteer member of National Sports Organization (NSO), during college..etc XTRA CURRICULAR ACTIVITIES (B.E level) Won 1st prize in football, volleyball, and cricket and in various sports at tournaments at university level. Always take volunteer participation in organizing various college and national level events. (Techno fest of college, various national seminars and conferences)..etc Successfully completed Six Sigma training for yellow belt.
Industrial Exposure
- Summer training at SRSAC (State Remote Sensing & Application Center) Jodhpur (Raj.), 1 Month, Remote sensing/ GPS, water shed management, Remote sensing application and GPS familiarization Water shed management using remote sensing and mapping. Studying and interpreting physical tracing of maps & sheets contouring.
- Swaraj tractors and International tractors (Mohali and Hoshiarpur), 10 days, Understanding the process of manufacturing and product line at their plant., Usage of exposure in future work and improving my knowledge regarding key parameters of designing and manufacturing.
Personal Qualifications
- MBA-Marketing & Finance, Sikkim Manipal University, Chandigarh, 2012-13, 69
- Bachelor of Engineering (Agri-Mech.Engineering), CTAE, MPUAT, Udaipur, 2004-2008, 74
- HSC-CBSE, Central Academy, Kota, 2002-2004, 61
- SSLC (R.B.S.E), Hanwant.Hr.sec, Jodhpur, 2001-2002, 73
Hobbies and Interests
Travelling, dancing, sports, reading, interacting with people
Projects
Indian Automobile, Industry Analysis, Market analysis 4 stroke bikes in India Increasing overall efficiency of -Tractors”, Water management” in Rajasthan (Evaluating various parameters in irrigation system)
Training
- Leadership training for 15 days at General Motors, for fast track employees.
- 2 months training at TATA motor’s Jamsedpur/Lucknow/Anand/Pune/Pantangar plant regarding complete range of product.
- Personality & Skill Development – by Mr. Suresh Srinivasan and Arvindham Chaudhary
- Product Training at Nagpur Plant – by MEC, Nagpur for 6 months (Mahindra and Mahindra ltd as Graduate Engineering Trainee)
- Undergone 3 trainings at CFMTTRI(Central Farm Machinery Training & Testing Research Institute), Budhni (M.P),India
- Undergone training “Campus Connect” given by INFOSYS.
Disclaimer
I hereby declare that all the facts and figures given above are true and correct to the best of my knowledge.
Affiliations
- Dog lover- attached to various NGOs supporting welfare of abandoned animals.
- Event management expert & travel enthusiast.
Accomplishments
- Received 8th ES ( expectation surpassed) best grade in 12 year of working at GM.
- Honored 3 times by Global heads for best employee.
- Retained and trusted by organization after closure of sales to handle entire aftersales process.
- Given responsibility of handling country like Australia and NZ for technical support as well.
- Trained more than 35000 technician and hands on experience for product trouble shooting and handling.
Timeline
Zonal Manager –Technical & Product Support
General Motors, India ( CSIPL)
2012.04 - Current
Senior Manager – After Sales Functions
TATA Motors, (PCBU and CVBU)
2010.02 - 2012.03
Territory Manager – Customer care, Service and Product support
Mahindra & Mahindra Ltd. (AFS)
2008.08 - 2010.06
Master of Business Administration - Marketing And Finance Management
Sikkim Manipal University, Chandigarh
Bachelor of Engineering - Mechanical And Agri Engineering
CTAE, MPUAT, Udaipur
HSC-CBSE - 12th
Central Academy, Kota
SSLC (R.B.S.E) - Xth
Hanwant.Hr.sec, Jodhpur