Abhishek Muthappa

I was taking care of our daughter and had to take a break from work.

• Created reports and documents to forecast and track utilities usage
• Learned and followed all university policies and procedures, resulting robust adherence to standard procedures
• Utilized forecasting techniques and strategies to build dashboards
• Assisted vendors with on-boarding and providing product information.

• Analyzed data to identify trends and develop strategies to improve operational efficiency and cost savings
• Established a customer service protocol that reduced customer complaints by 12% and increased customer retention by 20%
• Implemented 'First Touch Resolution' project to improve workflow performance - iterations reduced by 50%
• Spearheaded the Value Stream Mapping efforts within Global Consulting to redesign existing process and mitigate activities that do not add value to the customer
• Developed simulation projects to identify and eliminate bottle necks and potential risks
• Worked closely with cross functional groups and senior management to create a robust SLA
• Reduced employee attrition rates by 25% by implementing individual performance dashboards across divisions
• Implemented Corrective Action Preventive Action methodology across the global financial teams to achieve zero defect transactions.

• Reduced operational costs by 6% through process optimization and automation
• Collaborated with large consumer electronics retailers like Elkjop, Expert and HP Supply Chain consultants to define and further monitor Service Level Agreements
• Implemented client complaint management system leading to 0 escalations for 12 months
• Led a project team of revenue analysts to identify risks and duplicate rebate payments leading to cost avoidance of $4.5M
• Delivered Six Sigma projects to reduce cost, increase efficiency and productivity leading to improved customer satisfaction levels by 19%.