Abibata Ouattara
Canal Winchester
Summary
Operations-focused logistics professional with progressive experience supporting large-scale distribution and third-party logistics (3PL) environments. Proven ability to drive operational compliance, optimize warehouse workflows, monitor KPIs, and support cost-controlled logistics operations. Experienced in cross-functional collaboration, systems integration (WMS/TMS), and continuous process improvement initiatives. Adept at identifying operational risks, enhancing service delivery performance, and supporting multi-site warehouse operations.
Systematic Shipping Clerk accurately checks documents, resolves concerns, and moves materials. Excellent multitasking, relationship-building and prioritizing skills.
Overview
11
11
years of professional experience
Work History
Inventory Control Specialist
Milestone
New Albany
12.2025 - Current
- Assisted in inventory reconciliation and stock level monitoring within a metrics-driven distribution environment.
- Verified inbound shipments against system records and purchase documentation.
- Contributed to shrink reduction initiatives through detailed discrepancy tracking.
- Maintained organized inventory locations to improve picking efficiency and system accuracy.
- Supported data entry and reporting processes within Warehouse Management Systems.
Operation Data center
DB Schenker
Lancaster
01.2024 - 12.2025
- Act as the primary point of contact for assigned data center clients, building strong, lasting relationships to ensure satisfaction and retention.
- Address customer inquiries, resolve issues, and ensure high-quality service delivery, acting as the customer's advocate within the data center company.
- Identify opportunities for contract renewals and upsells by understanding customer needs and promoting the adoption of new data center products and services.
- Utilize CRM software to manage customer data, track interactions, and generate reports to provide insights into customer behaviors and preferences.
- Maintain accurate customer records, including call reports, issue tracking, and product utilization, to provide a comprehensive overview of client interactions and needs.
- Liaise between customers and various internal departments (like sales, marketing, and technical teams) to ensure a cohesive and responsive customer experience.
- Datacenter Customer Relationship Management (CRM)
Warehouse Operations Lead (Progressive Role)
FedEx Distribution Center
Groveport
12.2022 - 11.2023
- Support operational execution within a high-volume distribution center servicing third-party logistics and transportation networks.
- Act as a key operational liaison between frontline warehouse teams and supervisory leadership to ensure adherence to company standards, safety policies, and service-level expectations.
- Monitor operational performance metrics including throughput, order accuracy, dock turnaround time, and inventory integrity.
- Assist in driving continuous improvement initiatives to enhance workflow efficiency and reduce operational bottlenecks.
- Conduct routine compliance checks and support internal audits to ensure strict adherence to corporate and safety protocols.
- Provide systems support for Warehouse Management Systems (WMS), ensuring accurate inventory tracking and data integrity.
- Collaborate with transportation teams to coordinate dock scheduling and outbound freight alignment.
Operations Support Specialist
Medline Industries, Inc
West Jefferson
08.2022 - 12.2022
- Operated in a metrics-driven warehouse environment with strong emphasis on productivity, compliance, and cost efficiency.
- Supported performance analysis by tracking daily operational metrics and identifying areas for workflow improvement.
- Assisted leadership in maintaining inventory accuracy and minimizing shrink through structured audit support.
- Contributed to process optimization initiatives that improved picking accuracy and shipping timelines.
- Coordinated cross-functionally with inventory control, transportation, and floor supervisors to ensure smooth end-to-end logistics flow.
Lead Counselor, Counselor-in-Training Program
Summer Camp
New Rochelle
06.2021 - 08.2022
- Supervised and trained 12 youth (ages 14-16) in leadership and responsibility development.
- Designed and implemented comprehensive training curriculum incorporating lectures, group activities, and discussions.
- Led team-building activities including outdoor adventures to foster collaboration and confidence.
- Demonstrated strong mentorship and program management capabilities.
In-Home Child Care Provider
Link home
New York
03.2015 - 01.2021
- Supervise and support a team of caregivers to ensure high-quality, compassionate care delivery.
- Coordinate daily assignments and ensure adherence to individualized client care plans.
- Provide direct hands-on assistance with bathing, dressing, grooming, mobility, and meal preparation.
- Monitor client health conditions and report changes promptly to healthcare professionals and family members.
- Ensure proper documentation of care activities, incident reports, and medication reminders.
- Maintain a safe and clean environment in compliance with health and safety regulations.
- Train new caregivers on agency policies, safety procedures, and client-specific care needs.
Education
Bachelor of Business Administration - Accounting
Monroe College
Bronx, NYSkills
- 3PL Operations Oversight & Partner Coordination
- Warehouse Compliance & Safety Governance
- KPI Analysis & Performance Reporting
- Continuous Improvement & Process Optimization
- Cross-Functional Leadership & Stakeholder Alignment
- Budget Monitoring & Cost Control
- WMS / TMS Systems Integration Support
- Operational Risk Identification & Mitigation
- Dock & Transportation Coordination
- Multi-Site Operational Support
Accomplishments
- Successfully improved customer satisfaction ratings through expert conflict resolution.
- Developed and executed training programs for teenage leadership development.
- Maintained excellent safety and security standards with zero incidents.
- Adapted to diverse work environments from remote customer service to in-person education settings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Additional Qualifications
CPR & First Aid Certified (06/01/20), Fluent in French (reading, writing, speaking), Hiking, rock climbing, kayaking - demonstrating teamwork, physical fitness, and outdoor leadership skills
Timeline
Inventory Control Specialist
Milestone
12.2025 - Current
Operation Data center
DB Schenker
01.2024 - 12.2025
Warehouse Operations Lead (Progressive Role)
FedEx Distribution Center
12.2022 - 11.2023
Operations Support Specialist
Medline Industries, Inc
08.2022 - 12.2022
Lead Counselor, Counselor-in-Training Program
Summer Camp
06.2021 - 08.2022
In-Home Child Care Provider
Link home
03.2015 - 01.2021
Bachelor of Business Administration - Accounting
Monroe College