Abibatou Sitou
Brooklyn,NY
Summary
Dedicated and detail-oriented professional with a strong academic foundation in science and hands-on experience in healthcare and sales. Completed a Bachelor of Science from Medgar Evers College in 2021 and an Advanced Certificate Post-Baccalaureate from Hunter College. Brings a unique blend of skills in communication, strategic planning, customer service, and clinical support, developed through diverse roles in sales, administration, and healthcare. Refined ability to engage with customers, analyze data, and develop effective solutions as a Sales Associate, Office Assistant, and Strategic Planning Intern. Strengthened technical expertise, problem-solving abilities, and adaptability in clinical settings through roles as a Pediatric Intern, Medical Assistant, and current Laboratory Technician. Excels in fast-paced environments, thrives on collaboration, and eager to contribute meaningfully to a dynamic team.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
One Medical
New York, NY, USA
12.2022 - 12.2024
- Maintained seamless transfer and accessibility of medical records.
- Welcomed patients and communicated essential information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Lab Aide
LabQ
Brooklyn, NY, USA
04.2021 - 10.2022
- Protected confidential patient information in accordance with regulatory standards
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Assisted in troubleshooting and resolving technical issues within the lab, minimizing downtime and potential impacts on research outcomes.
- Assisted in the completion of research projects by preparing samples, conducting tests, and recording data accurately.
Sales Associate
H&M
New York, NY, USA
08.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Office assistant
Medgar Evers College
Brooklyn, NY, USA
02.2019 - 12.2020
- Kept accurate attendance logs, updated digital sheets regularly, and conveyed phone communications to colleagues.
- Organized online sessions by generating meeting links and sending invitations to attendees.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Sales Supervisor
Solar Pioneers
Brooklyn, NY, USA
07.2017 - 01.2019
- Generated detailed sales agreements to attract solar clientele.
- Implemented coaching strategies for sales teams, enhancing overall productivity.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Advanced Certificate - Medical Lab Tech ACB
Hunter College, CUNY
New York, NY05.2024
Bs - Biology
Medgar Evers College, CUNY
Brooklyn, NY06.2021
High School Diploma - Biology
Brooklyn Academy of Science And The Environment
883 Classon Ave, Brooklyn, NY 1122506.2017
Skills
- MS Excel, PowerPoint, Outlook, Canva, Google Analytics
- Healthcare & Laboratory Software, Office & Data Management Tools, Laboratory techniques, Medical office software
- Retail & Sales, Customer service,
- Communication & Interpersonal Skills
- Organization & Time Management, Problem-Solving & Adaptability, Leadership & Training
- Patient safety, Medical terminology, Medical reception
- Multitasking and organization, Data entry, Office administration
- Insurance verification, Appointment coordination, Appointment management, Phone and email etiquette, Patient scheduling, Records management
- Patient registration, Medical records maintenance, Clinical medical assistance, Insurance billing, Patient referral, Billing and coding, Healthcare compliance
Websites
Languages
French
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Medical Office Assistant
One Medical
12.2022 - 12.2024
Lab Aide
LabQ
04.2021 - 10.2022
Sales Associate
H&M
08.2020 - 08.2022
Office assistant
Medgar Evers College
02.2019 - 12.2020
Sales Supervisor
Solar Pioneers
07.2017 - 01.2019
Advanced Certificate - Medical Lab Tech ACB
Hunter College, CUNY
Bs - Biology
Medgar Evers College, CUNY
High School Diploma - Biology
Brooklyn Academy of Science And The Environment