ABIE RIVAS-RUEDA
CHICK-FIL-A - COCONUT PALM DR
North Miami Beach ,FL
1
Language
4
years of professional experience
Bilingual customer service professional with 3+ years of experience in fast-paced food service environments, including team leadership, employee training, guest service, and daily operations. Experienced in handling high-volume shifts, resolving customer concerns, maintaining order accuracy, and creating a positive customer experience. Dependable, organized, and comfortable working in team-oriented environments.
Work History
Team Leader
2 Years- Lead team members during high-volume shifts, delegate responsibilities, and help maintain smooth back-of-house operations.
- Train and coach new team members on procedures, food safety, quality standards, service expectations, and company values.
- Monitor speed, accuracy, cleanliness, and product quality while helping the team stay organized and meet shift goals.
- Support staffing coverage, catering preparation, and closing tasks while communicating issues and priorities to leadership.
Team Member
1 Year 3 Months- Prepared customer orders quickly and accurately while maintaining friendly, efficient service during busy periods.
- Followed cleaning, stocking, and food-safety procedures to keep work areas organized and ready for service.
- Worked flexible shifts and supported coworkers as needed to keep daily operations running smoothly.
Education
Associate of Science - Radiology
Undergraduate Student
High School Diploma
Skills
Led onboarding coaching and skills training programs to equip team members for daily execution.
Investigated customer concerns
provided accurate responses
and resolved issues while maintaining timely
professional customer communications.
Coordinated back-of-house operations across food preparation and inventory upkeep activities
ensuring station readiness.
Directed food safety inspections and quality control activities to sustain compliance with established requirements.
Developed and coordinated shift assignment plans to support smooth
timely handoffs and consistent workflow continuity.
Evaluated system and process behavior to determine root causes
then implemented corrective solutions to address underlying issues.
Monitored and managed communication workflow execution to maintain timely
accurate updates and alignment across stakeholders.
Prioritized deadlines and allocated time across concurrent tasks to maintain uninterrupted project momentum.
Personal Information
Title: TEAM LEADER | CUSTOMER SERVICE | OPERATIONS
CORE SKILLS & LANGUAGES
Languages: English - Fluent | Spanish - Professional Working Proficiency
ADDITIONAL EXPERIENCE
COMMUNITY EVENT VOLUNTEER
Homestead Seafood Festival & Homestead Car Show | 2023
- Assisted with event setup, guest support, parking coordination, cleanup, and general event operations.
- Worked with event staff and volunteers to help maintain an organized and welcoming environment.
Timeline
Team Leader
CHICK-FIL-A - COCONUT PALM DR
10.2024 - CurrentRead More
Team Member
DUNKIN' DONUTS
09.2022 - 12.2023Read More
KEYS GATE CHARTER HIGH SCHOOL
High School Diploma
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FLORIDA NATIONAL UNIVERSITY
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Miami Dade College
Associate of Science from Radiology
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