Abigael Siagian
Aurora,CO
Summary
Empathetic Healthcare Coordinator serving patients by providing access to high-quality care. Tailors assistance in accordance with each patient's specific needs and requirements. Escalates issues of increased complexity to resolve urgent patient concerns. Follows-up with patients to identify growth opportunities. Has high ambitions to serve the community by becoming a Nurse Practitioner that is compassionate, patient and family centered.
Overview
3
3
years of professional experience
Work History
Specialty Healthcare Coordinator I
Pacific Dental Services
Highlands Ranch, CO
04.2023 - Current
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new healthcare coordinators.
- Obtained necessary pre-authorizations, entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management through Epic Software.
- Prepared detailed and all available financial options to give patients choices to start dentistry that fits in their budget and skilled at professionally overcoming common patient objections to starting treatment.
Pediatric Medical Assistant I
Atrius Health
Boston, MA
09.2022 - 01.2023
- Performed all necessary patient care procedures including monitoring vital signs such as heart rate, blood pressure, oxygen saturation, temperature, and respiration rate
- Knowledge in telemetry, collecting EKGs, and collection of pediatric physical examinations; including head circumference, length, height, and weight
- Assisted in the specimen collection of stool cultures, Covid-19 PCR, and performing rapid tests on Influenza/SARS, RSV, Streptococcus, and HCG
- Knowledge of Urine Dipstick and Bilirubin measurement
- Gathered patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation and administrative work of patient flow throughout the ambulatory setting.
Research Assistant I
Brigham and Women's Hospital
Cambridge, MA
03.2022 - 09.2022
- Carried out routine tests that included receiving and processing specimens from participants in clinical studies
- Developed skills in separating plasma, cells, serum, preparing cells for cryopreservation, establishing HIV-1 cultures, and carrying out PCR/QPCR
- Recorded and interpreted data through basic statistics
- Prepared specimens for shipment and maintained specimen inventory in accordance with proper shipping regulations.
Food Service Worker
Wentworth Douglass Hospital
Dover, NH
06.2021 - 03.2022
- Assembled meal trays in accordance with the patient's diet and delivered it in a timely manner
- Sanitized meal trays and kitchen equipment to prevent infection or cross contamination
- Maintained a positive customer service relationship.
Pharmacy Technician I
CVS Pharmacy
Somersworth, NH
09.2020 - 06.2021
- Processed prescriptions electronically and ensured information was accurate and complete.
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
Bachelor of Science - Health Sciences
Boston University
Boston, MA01-2023
Skills
- Epic Systems
- Financial Reporting Coordination
- Records Management
- HIPAA Guidelines
- Patient Advocacy
- Patient Relations
Leadership And Community Involvement
- GKPI Indonesian Church, Aurora, Colorado, Sunday School Teacher ( 1/2024 - Present), Designed and carried out lessons by utilizing all institution supplies and resources effectively
- Boston Medical Center ( WE CARE 2.0 Project ), Boston, MA, Research Assistant I (01/2022 - 03/2022), Conducted qualitative data analysis through phone-banking and in-depth interviews. Administered questionnaires and maintained patient databases through REDCap, Provided assistance in the development of reports, grants, and dissemination of project and specific study-related information.
- Boston Community Pediatrics, Boston, MA, Internship and Senior Practicum ( 09/2021 - 12/2021), Assisted in a range of SDOH with the guidance of the Wellness & Care Navigation Director. Such activities included in applying for government assistance, filing housing complaints, accessing resources to address food & housing insecurity, and financial literacy. Assisted with the curriculum development and coordination of After-School Programs. Worked Collaboratively with team members to host Holiday events & Food Drives.
- University of New Hampshire Admission Office, Durham, NH, Admissions Intern and Student Mentor ( 08/2018 - 12/2018 ) Gave tours of the campus and communicated technical information to a wide audience. A mentor to first-generation and low-income students through Fall Semester of 2018. Participated in Orientation events and helped coordinate educational & professional events. Coordinated and hosted educational events for TRIO & UpperBound High School students.
Timeline
Specialty Healthcare Coordinator I
Pacific Dental Services
04.2023 - Current
Pediatric Medical Assistant I
Atrius Health
09.2022 - 01.2023
Research Assistant I
Brigham and Women's Hospital
03.2022 - 09.2022
Food Service Worker
Wentworth Douglass Hospital
06.2021 - 03.2022
Pharmacy Technician I
CVS Pharmacy
09.2020 - 06.2021
Bachelor of Science - Health Sciences
Boston University