Brittney Cruz
Fullerton,CA
Summary
I am a graduate of Grand Canyon University with a Bachelor's degree in Healthcare Administration and a minor in Communications. I currently have immersed myself in the dental field but am always looking for greater knowledge and genuine experiences. I have two years of experience in the healthcare administration field which has grown me into a diligent, well-rounded asset to any team. My hard work and determination is shown through the quality of my work and performance. I am willing to take on responsibilities and experiences in order to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specialty Healthcare Coordinator
Pacific Dental Services
07.2022 - Current
- Improved patient and doctor satisfaction by coordinating efficient appointments for both specialist and GP.
- Enhanced team communication by organizing regular meetings to share information amongst the team to create an efficient and safe environment for all.
- Diligent follow-up and care coordination for all treatment plans.
- Ensured compliance with healthcare regulations through meticulous documentation and record-keeping.
- Developed comprehensive care plans to address individual patient needs and support optimal dental and overall health outcomes.
- Managed sensitive patient information in MRE with confidentiality according to HIPAA regulations and organizational guidelines.
- Communicated with insurance companies to secure payment for treatment.
- Educated patient on Mouth body connection to ensure the importance of treatments diagnosed by doctor
- Responsible for all B2B marketing
- Recorded and tracked patient vital signs in EPIC during treatment.
Designated Hitter
Walgreens
01.2021 - 07.2022
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing the whole floor both front and pharmacy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Project Team Lead
Grand Canyon University
09.2018 - 01.2022
- Built flow charts and project plans, informing clients on available services
- Maintained open communication by presenting regular updates on project status to customers.
- Set up new sales displays each week with fresh merchandise.
- Facilitated team meetings to collect project requirements and user feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Leasing Assistant
Justine Calderon Inc.
02.2019 - 08.2020
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Improved lease renewal rates by proactively reaching out to existing tenants and addressing their needs.
- Responded to requests and scheduled appointments for property showings.
- Coordinated appointments to show marketed properties.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ04.2022
Skills
Budget Planning
Insurance Verification
HIPAA Compliance
Electronic Medical Record Software
Medical billing and coding
Patient Relations
Certified in CPR/AED
Records Maintenance
Appointment Scheduling
Epic Systems
Certification
CPR and BLS Certified
- Certified CPR and BLS, American Heart Association - March 2022
Languages
Spanish
Full Professional
Timeline
Specialty Healthcare Coordinator
Pacific Dental Services
07.2022 - Current
Designated Hitter
Walgreens
01.2021 - 07.2022
Leasing Assistant
Justine Calderon Inc.
02.2019 - 08.2020
Project Team Lead
Grand Canyon University
09.2018 - 01.2022
Bachelor of Science - Healthcare Administration
Grand Canyon University
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