Kulea Grace
Kansas City,MO
Summary
Detail-oriented Healthcare Coordinator with experience supporting patient care, insurance coordination, and clinical operations. Recognized for effective communication, strong organizational skills, and the ability to quickly master healthcare protocols while ensuring compliance and high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Specialty Healthcare Coordinator
PDS Health
09.2024 - Current
- Coordinated patient scheduling and appointment management to enhance workflow efficiency.
- Implemented electronic health record systems for improved data accuracy and accessibility.
- Facilitated communication between healthcare providers and patients to ensure care continuity.
- Developed and maintained patient education materials to support health literacy initiatives.
Lead Server
Sandbox
06.2022 - 08.2024
- Oversaw daily operations and ensured high-quality service standards for guest satisfaction.
- Trained and mentored new staff on menu knowledge and service protocols.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Front Desk Admissions
Midwest Pools
05.2021 - 09.2021
- Welcomed and assisted customers with inquiries and admissions, ensuring a positive experience.
- Handled cash transactions accurately and maintained records with precision.
Education
Associates Degree - Associates of Arts Degree
Maplewoods Community College
Kansas City, MO05.2024
Degree - High School Diploma
Staley High School
Kansas City, MO05.2022
Skills
- Customer Service: Proven ability to provide exceptional service, resolve issues, and exceed customer expectations
- Communication: Strong verbal and written communication skills; adept at conveying information clearly and effectively
- Teamwork: Collaborative team player with a track record of working effectively with diverse groups to achieve common goals
- Time Management: Capable of efficiently managing multiple tasks and prioritizing responsibilities to meet deadlines
- Cash Handling: Experience in handling cash transactions with accuracy and maintaining financial records
Accomplishments
- Entered role with no prior healthcare experience and achieved full competency in dental billing, insurance coordination, and clinical procedures within 2–3 months.
- Selected within 6 months to support a newly acquired office as the sole Healthcare Coordinator for 6+ providers.
- Promoted to Personal Healthcare Coordinator for Owner Doctor; currently travel between three Kansas City offices to provide direct clinical and administrative support.
- Known for quickly immersing in new environments to become fully self-sufficient and highly reliable.
Timeline
Specialty Healthcare Coordinator
PDS Health
09.2024 - Current
Lead Server
Sandbox
06.2022 - 08.2024
Front Desk Admissions
Midwest Pools
05.2021 - 09.2021
Degree - High School Diploma
Staley High School
Associates Degree - Associates of Arts Degree
Maplewoods Community College
AWARDS
Dean's List Honors: Maplewoods Community College - Awarded for academic excellence, three times achieved., A+ Scholarship Recipient: Staley High School - Awarded the A+ Scholarship for outstanding academic achievement, covering the cost of schooling.