Alejandra Hicks
San Marcos,USA
Summary
Empathetic Healthcare Coordinator serving patients by providing access to high-quality care. Tailors assistance in accordance with each patient's specific needs and requirements. Escalates issues of increased complexity to resolve urgent patient concerns. Follows-up with patients to identify growth opportunities.
Overview
5
5
years of professional experience
Work History
Specialty Healthcare Coordinator
Pacific Dental Services
San Diego, California
01.2024 - Current
- Acted as a subject matter expert, managing specialist’s schedules and facilitating communication between office and specialty teams to ensure seamless patient care
- Secure patient financial agreements and present various options, effectively addressing objections to treatment initiation
- Achieved expertise in PDS systems, including Epic, utilizing key metrics to track patient care and contribute to team goals
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Responded to inquiries from patients regarding their care plans and insurance coverage options.
- Connected patients with referred doctors to provide specialized, high-quality care.
Benefit Service Associate
MarshMcLennan Agency
La Jolla, California
03.2020 - 12.2023
- Provided invaluable project management support for Client Executives and managers, servicing a diverse portfolio of client accounts
- Demonstrated exceptional organizational skills by flawlessly planning and coordinating all communications and material related to client benefit plan renewals, open enrollment periods, and related projects
- Conducted data analysis on client employee data to determine the best course of action for benefit renewals, taking into account census and cost considerations
- Efficiently fulfilled data requests and client inquiries for carrier partners, while keeping client portfolio and documentation up-to-date and relevant
Behavior Interventionist
Easterseals Southern California
San Diego, California
11.2019 - 03.2020
- Developed and implemented effective behavior modification training programs while accurately recording both quantitative and qualitative data for each client, demonstrating a strong commitment to enhancing the quality of care
- Provided timely and constructive feedback to parents, and collaborated with care staff to address identified and emerging behavior management issues, showcasing exceptional interpersonal and communication skills
Education
Bachelor of Arts - Psychology
California State University, San Marcos
San Marcos05.2019
Skills
- Detail-oriented
- Technologically savvy
- Effective Verbal Communication
- Strong written communication
- Expert customer service experience
- Data management
- Reporting
- Project management
- Administrative support
- Process improvement
- Organizational timeliness
- Skilled at Managing Multiple Tasks
- Outstanding interpersonal skills
- Initiative-Driven Mindset
- Maintains a positive attitude
- Growth mindset
- Proficient in Microsoft Office applications
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Specialty Healthcare Coordinator
Pacific Dental Services
01.2024 - Current
Benefit Service Associate
MarshMcLennan Agency
03.2020 - 12.2023
Behavior Interventionist
Easterseals Southern California
11.2019 - 03.2020
Bachelor of Arts - Psychology
California State University, San Marcos