Your Name
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier /Barista
Publix
6876 Collins Ave
07.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Warehouse Packer
Amazon Fulfillment Center
14000 NW 37th Ave Opa-Locka, FL 33054
11.2019 - 12.2020
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Concierge
Marquis Association Management
Fisher Island Dr, Miami Beach, FL 33109
12.2020 - 04.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Concierge
One Tequesta Point
888 Brickell Key Drive Miami Fl 33131
04.2022 - Current
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Created welcoming and comfortable environment for guests.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL07.2017
Skills
- Management of Personnel Resources
- Concierge Assistance
- Consultative Sales
- Safety Procedures
- Microsoft Onenote
- Microsoft Excel
- Conflict Resolution
- Monitoring
- Cash Register Operations
- Front Desk Operations
Languages
haitian-creole
Full Professional
Timeline
Concierge
One Tequesta Point
04.2022 - Current
Concierge
Marquis Association Management
12.2020 - 04.2022
Warehouse Packer
Amazon Fulfillment Center
11.2019 - 12.2020
Cashier /Barista
Publix
07.2017 - 09.2019
High School Diploma -
North Miami Senior High School