Abigail Addo
Rochester
Summary
Compassionate health professional with over 5 years of well rounded experience, dedicated to delivering patient-centered care and keen advocacy in human services. Skilled in coordinating care plans, supporting multidisciplinary teams, ensuring compliance with health and safety regulations, high performance working environment and fostering trust with diverse populations.
Compassionate and dedicated with strong commitment to patient care and well-being. Possesses foundational knowledge in medical procedures and patient care, with skills in monitoring vital signs and administering medications. Aims to make significant impact on patient outcomes through effective care and empathy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department (ED)
Highland Hospital
Rochester, NY
08.2025 - Current
- Participating in Highland Hospital 1-year Nurse Residency Program which is focused on integrating new nurses into becoming industry ready through vigorous and comprehensive hands-on training such as simulations, clinical case scenarios, policies, procedure and regulatory requirements, wellness and self reflection exercises.
- Early contact for patients seeking emergent medical care within the hospital system
- Thoroughly and rapidly assessing patients in order of acuity, to help curate plan of care with emergency providers treating numerous acute health complications, including but not limited to cardiac, respiratory, obstetric, renal, bariatric and surgical conditions.
- Collecting and evaluating pertinent health data guiding determinants of patient outcomes per evidence based practices.
- Transitioning patients from emergent or urgent status to stable, for hospital admittance when their condition is determined to need further follow up.
- Collaborating closely with charge nurses and providers to enhance patient experience and health outcomes.
- Providing timely and adequate care with the goal to nurse patients back to baseline health and prepare for discharge.
- Understudy the charge nurse periodically to assist with overflow patients
- Maintain high patient to nurse ratios during critical seasons (Respiratory season)
Patient Care Technician, Neonatal Intensive Care Unit
Albany Medical Center
Albany, NY
08.2024 - 01.2025
- Provided emotional support and companionship to patients to enhance their comfort and well-being.
- Supported nurses and physicians during medical procedures and patient examinations.
- Maintained accurate and detailed patient records, ensuring timely communication of updates to the healthcare team.
- Trained and mentored 12 new staff members in patient care protocols and facility procedures.
- Proficiency in handling emergency situations, including CPR and first aid.
- Knowledge of HIPAA regulations and patient confidentiality standards.
Patient Access Specialist
Albany Medical Center
Albany, NY
06.2023 - 07.2024
- Represented Patient Access to uphold departmental and organizational culture.
- Worked efficiently in a fast-paced environment, ensuring accuracy and quality
- Implemented critical thinking strategies to resolve complex issues affecting payments or discharge.
- Interpreted insurance information regarding patient eligibility and financial responsibility.
- Collaborated with Case Management to identify at-risk encounters for extended stays.
- Maintained productivity statistics for state and federal reporting requirements.
- Processed hospital expirations in DAVE and coordinated with clinical staff to report information to the state.
- Relayed information to coroners' offices, case managers, and state officials for further investigation.
Education
Bachelor of Science - Nursing
University of Rochester
Rochester, NY05-2027
Associate of Science - Nursing
Maria College
Albany, NY05-2025
Bachelor of Arts - Health and Human Services
University At Buffalo
Buffalo, NY05-2018
Skills
- Software: Electronic Health Records (EHR), Management (Epic, Cerner), Medical Coding & Billing (ICD-10, CPT), AWS, GitHub, Figma, Javascript, Allscripts
- Strength & Tools: Cross-departmental Collaboration, Compassionate, Patient-Centered Care, Clinical Knowledge, Resilience, Communication, Multi-Disciplinary Team Relations, Decision-Making, Critical & Analytical Thinking, Adaptability, Meticulous Reviewer, Solution-Oriented, Empathetic, Multi-Cultural Competency, Advanced Clinical Development Thinking, Prioritization of Care, Self Wellness & Awareness, Clinical Case Scenario Review, Compliance, Policy / Procedure and Regulatory Review, Advanced Digital Literacy, Patient Advocacy, Clinical Leadership in High Performing Environments, Empathy-Driven Care Coordination
Certification
- Registered Professional Nurse - New York State of Education (NYSED)- #995445 July 14, 2025- June 30,2028
- Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) Certified - American Red Cross 2025-2026
- Advance Cardiovascular Life Support (ACLS) Certification - American Heart Association 2026-2028
- Pediatric Advanced Life Support (PALS) Certification - American Red Cross 2025-2026
Timeline
Registered Nurse, Emergency Department (ED)
Highland Hospital
08.2025 - Current
Patient Care Technician, Neonatal Intensive Care Unit
Albany Medical Center
08.2024 - 01.2025
Patient Access Specialist
Albany Medical Center
06.2023 - 07.2024
Bachelor of Science - Nursing
University of Rochester
Associate of Science - Nursing
Maria College
Bachelor of Arts - Health and Human Services
University At Buffalo