Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jesus Castillo

Albuquerque,NM

Summary

Dynamic Customer Service Representative with a proven track record at Smiths Grocery, adept at resolving conflicts with empathy and critical thinking. Recognized for enhancing customer loyalty through effective relationship building and meticulous record-keeping. Skilled in data entry and maintaining professionalism in high-pressure situations, driving repeat business and satisfaction.

Work History

Customer Service Representative

Smiths Grocery
01.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

GED -

New Mexico Youth Challenge
Roswell, NM
12-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Retail store support
  • Sales closing
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Smiths Grocery
01.2024 - 07.2024

GED -

New Mexico Youth Challenge
Jesus Castillo