Abigail alexander
knoxville,Tennessee
Summary
Goal-driven University Ambassador with expertise in retail planning, customer experience, and data-driven decision-making. Skilled in analyzing consumer behavior, tracking preferences, and optimizing sales strategies. Experienced in using marketing tools and social media to build brand awareness and customer loyalty. Strong communicator and leader with a background in retail analytics and luxury brand management. Adept at providing insights to enhance business performance and foster meaningful customer relationships.
Overview
4
4
years of professional experience
Work History
University of Tennessee Ambassador
University of Tennessee
Knoxville, Tennessee
05.2022 - Current
- Lead engaging and informative 2-hour campus tours for prospective students and families, effectively showcasing the university's offerings.
- Serve as a university representative, answering questions and providing insights about campus life.
- Collaborate with the admissions team to assist in recruiting the next incoming class
NKD / Social Worker
NKD
Walton, Kentucky
05.2021 - Current
- Provide daily assistance to special needs children, fostering a supportive and positive environment.
- Support caregivers by creating personalized care plans to enhance the children’s overall quality of life.
- Develop adaptability and problem-solving skills while addressing individual needs.
Kentucky Farm Bureau
KFB Events
Walton, Kentucky
05.2022 - 08.2024
- Managed front desk operations, addressing customer inquiries and processing payments efficiently.
- Organized and maintained office inventory, ensuring a smooth workflow for staff.
- Enhanced customer relations through prompt, friendly service and issue resolution.
Skyline Chili / Manager and Server
Skyline Staffing
Union, Kentucky
03.2021 - 08.2022
- Supervised daily operations, ensuring a productive, safe, and organized environment for employees.
- Managed shifts with up to 10 team members, demonstrating strong leadership and multitasking abilities.
Education
Some College (No Degree) - Retail Merchandising Management
University of Tennessee
Knoxville, TN05-2026
Some College (No Degree) - Luxurious Brands Management Course
Lorenzo De' Medici
Florence ItalySkills
- Retail Planning and Buying: Developed through coursework in Retail Buying and Merchandising (RMM 310), which emphasized merchandise planning, allocation, and Excel-based problem solving, enhanced through study abroad coursework in Luxury Brand Management
- Customer Experience Management: Gained expertise in customer behavior analysis and data-driven decision-making through Customer Experience Analytics (RMM 376) and real-world application as a University of Tennessee Ambassador, ensuring positive campus tour experiences for diverse audiences
- Microsoft Office Suite (Excel): Advanced proficiency in Excel was developed in Introduction to Statistics (STAT 201) by creating pivot charts and analyzing large datasets Applied data organization skills during my role at Kentucky Farm Bureau to maintain records and improve workflow efficiency
- Data Analysis: Acquired foundational data analysis skills in Introduction to Statistics (STAT 201), and applied them in RMM 376 for customer insights Practical experience with organizing and analyzing data during work at Kentucky Farm Bureau
- Leadership: Strengthened leadership abilities through managerial roles at Skyline Chili, where I supervised teams of up to 10 employees, and as a UTK Ambassador, where I guided prospective students and families during tours
- Customer Relations: Demonstrated exceptional interpersonal skills during my work at Kentucky Farm Bureau by assisting customers and resolving issues promptly, and as an NKD Social Worker, by creating personalized care plans for special-needs children
Accomplishments
- University of Tennessee Dean’s List: Fall 2022, Spring 2023, Fall 2023
- Ambassador Recruitment Committee: 2023-2026
- Alpha Delta Pi Sorority: Member (2022-2026)
- National Retail Federation: Active Member (2022-2026)
Languages
American Sign Language (ASL)
Limited
Timeline
University of Tennessee Ambassador
University of Tennessee
05.2022 - Current
Kentucky Farm Bureau
KFB Events
05.2022 - 08.2024
NKD / Social Worker
NKD
05.2021 - Current
Skyline Chili / Manager and Server
Skyline Staffing
03.2021 - 08.2022
Some College (No Degree) - Retail Merchandising Management
University of Tennessee
Some College (No Degree) - Luxurious Brands Management Course
Lorenzo De' Medici