ABIGAIL ALVAREZ
Santee,CA
Summary
Articulate Communications Representative known for completing tasks with high productivity and efficiency. Possess specialized skills in public speaking, crisis communication, and media relations. Excel in listening, empathy, and adaptability, ensuring effective engagement with diverse audiences and stakeholders. Navigate complex communication challenges with ease and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communications Representative
Rady Children's Hospital
San Diego, California
03.2025 - Current
- Manage a high volume of incoming calls, ensuring that patients, families, and staff are quickly connected to the appropriate departments or resources.
- Support healthcare staff by troubleshooting and resolving pager and communication device issues.
- Coordinate physician scheduling adjustments to maintain smooth clinical operations.
- Coordinated communication between departments to ensure efficient service delivery.
Front Desk Lead
The Camp Transformation Center
Chula Vista, California
10.2023 - 03.2025
- Manage front desk operations by handling high-volume phone calls, scheduling, and providing exceptional customer service to members, and guests.
- Drive membership sales through persuasive sales pitches, follow-up calls, and personalized consultations to increase sign-ups and retention.
- Maintained cleanliness and organization of front desk area for optimal guest experience.
Kids Martial Arts coach
One Legacy Training Center
National City, California
06.2021 - 03.2025
- Conduct classes of 20 or more students.
- Lead structured training programs for students of all skill levels, improving technique, discipline, and overall fitness.
- Promote camaraderie among the students and parents.
- Assist in organizing fundraisers for competing athletes in need of financial support.
Education
Certificate in Medical Assisting - Medical Assisting
Concorde Career College
San Diego, CA02-2026
High School - AP and Honors Classes
Eastlake High School
Chula Vista, CA06-2022
Skills
- Customer service excellence
- Phone systems and call management
- Data entry and record keeping
- Multi-tasking and time management
- Team leadership and supervision
- Conflict resolution
- Adaptability and flexibility
- Attention to detail
- Medical terminology
- Administrative support
Certification
Basic Life Support (BLS), The American Heart Association (AHA), 2025-2027
Timeline
Communications Representative
Rady Children's Hospital
03.2025 - Current
Front Desk Lead
The Camp Transformation Center
10.2023 - 03.2025
Kids Martial Arts coach
One Legacy Training Center
06.2021 - 03.2025
Certificate in Medical Assisting - Medical Assisting
Concorde Career College
High School - AP and Honors Classes
Eastlake High School
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