Abigail Argandona

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
• Developed innovative training materials, resulting in higher levels of trainee satisfaction.
• Planned and implemented courses of instruction accounting for individual strengths and final objectives.
• Managed the scheduling and logistics for all Certified Trainer courses, ensuring smooth execution of each session.
• Implemented diverse instructional methods, optimizing trainee engagement.
• Increased trainee performance by implementing practical, hands-on activities during training sessions.
• Maintained organization of documents, materials, and equipment.

• Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.

Adapted quickly to new technology platforms for online ordering and delivery services integration.

• Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
• Kept register accurate through correct billing, payment processing, and cash management practices.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Contributed to team success through effective communication and cooperation with coworkers and management.

• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Delivered packages to customer doorsteps and business offices.