Hi, I’m
Abigail Barahona
Green Bay,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
3
years of professional experience
1
Certification
Work History
United Healthcare
Telesales Insurance Agent
05.2022 - Current
Job overview
- Increased customer satisfaction by promptly addressing inquiries and concerns, resulting in improved retention rates.
- Achieved over 100% of sales targets consistently by utilizing persuasive selling techniques and comprehensive product knowledge.
- Built strong client relationships through active listening and empathetic communication, fostering customer loyalty.
- Improved company reputation with clients through exceptional problem-solving skills and dedication to resolving issues swiftly.
- Conducted thorough needs assessments for prospective clients, ensuring appropriate coverage recommendations were made.
- Handled on average 50 inbound calls per day, while maintaining aprofessional demeanor and positive attitude toward each client interaction.
Streamline Pros General Contracting
Marketing Specialist
06.2021 - Current
Job overview
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Boosted lead generation through creation of engaging content for social media platforms.
- Conducted competitor analysis for better positioning in market and identifying growth opportunities.
- Utilized data analytics tools to identify trends and fine-tune marketing strategies for optimal outcomes.
- Updated social media platforms with latest news and corporate details.
- Monitored social media questions and comments and appropriately responded.
Humana
Inbound Customer Service Representative
08.2021 - 03.2022
Job overview
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in timely manner.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Streamlined communication with customers by providing accurate information regarding products and services.
- Assisted customers in navigating company website or online portal to facilitate self-service solutions where appropriate.
- Contributed to maintaining positive work environment through active participation in team meetings, trainings, and workshops.
- Answered over 60 calls per shift to meet fast-paced call center demands
Montessori Children's World
Montessori Teacher
08.2020 - 07.2021
Job overview
- Enhanced student engagement by incorporating Montessori materials and hands-on activities into daily instruction.
- Boosted student independence and confidence through individualized lesson plans tailored to each child''s learning style.
- Achieved positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Increased parental involvement in their child''s education by maintaining open communication channels and hosting parent-teacher conferences regularly.
- Developed students'' critical thinking skills with thoughtfully designed problem-solving activities and challenges.
- Fostered love for learning in students by consistently introducing new and engaging topics for exploration.
Education
Google Cybersecurity Certificate Green Bay, WI
Certificate from Technology Education
University Overview
- Relevant Coursework: SQL & PYTHON
- Continuing education in Cybersecurity
- Working knowledge of NIST CSF
- Fundamentals of network and cloud architecture
Berean Academy Homeschool Green Bay, WI
High School Diploma
05.2020
Skills
- Goal-Oriented
- Critical Thinking
- Multitasking
- Data Analysis
- Interpersonal Skills
- Basic Python and SQL
- CRM service
- Organizational Skills
Certification
Licensed Insurance Agent
Google Cybersecurity Career Certificate
Timeline
Telesales Insurance Agent
United Healthcare
05.2022 - Current
Inbound Customer Service Representative
Humana
08.2021 - 03.2022
Marketing Specialist
Streamline Pros General Contracting
06.2021 - Current
Montessori Teacher
Montessori Children's World
08.2020 - 07.2021
Google Cybersecurity Certificate
Certificate from Technology Education
Berean Academy Homeschool
High School Diploma