Nicole Mostoller
Phoenix,AZ
Summary
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
9
9
years of professional experience
Work History
Telesales Insurance Agent
UnitedHealthcare
03.2023 - Current
- Exceeded monthly sales quotas regularly, contributing significantly to team success and overall business growth.
- Conducted thorough needs assessments for prospective clients, ensuring appropriate coverage recommendations were made.
- Navigated through multiple systems simultaneously during calls, providing a seamless experience for clients and maintaining overall call efficiency.
- Recognized for consistently high customer satisfaction ratings, demonstrating a dedication to quality service and client support.
Telesales Insurance Agent
Humana
08.2016 - 03.2023
- Exceeded monthly sales quotas regularly, contributing significantly to team success and overall business growth by achieving Presidents Club
- Boosted sales revenues by identifying cross-selling and upselling opportunities within existing customer base.
- Built strong client relationships through active listening and empathetic communication, fostering customer loyalty.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Overcame objections using friendly, persuasive strategies.
Senior Driver
Andara
01.2015 - 08.2016
- Streamlined loading and unloading processes for quicker turnaround times and increased daily deliveries.
- Conducted post-trip evaluations on vehicle performance, suggesting improvements that ultimately led to more efficient operations and lower maintenance costs.
- Developed strong relationships with customers through friendly interactions during deliveries, fostering repeat business opportunities.
- Utilized GPS technology effectively to find alternative routes during traffic congestion or construction detours, minimizing delays in deliveries.
- Maintained a clean driving record, resulting in lower insurance premiums for the company.
Education
Associate Degree Dental Assisting - Dental Assisting
Phoenix College
Phoenix, AZ01.2015
Skills
- Goal-Oriented
- Computer Skills
- Follow-up skills
- Objection handling
- Persuasive Selling
- Product Knowledge
- Customer Retention
- Rapport Building
- Active Listening
- Phone Etiquette
- Product and service knowledge
- Customer Inquiry and Response
- Call Control
- Quality Assurance
Timeline
Telesales Insurance Agent
UnitedHealthcare
03.2023 - Current
Telesales Insurance Agent
Humana
08.2016 - 03.2023
Senior Driver
Andara
01.2015 - 08.2016
Associate Degree Dental Assisting - Dental Assisting
Phoenix College
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