Allison Hulett
Fitzgerald,GA
Overview
6
6
years of professional experience
Work History
Telesales Insurance Agent
Progressive
01.2023 - 07.2024
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Call Center Customer Service Representative
Discover
10.2021 - 04.2023
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated customer service reports to track customer satisfaction.
Call Center Representative
LabCorp
01.2019 - 08.2022
- Developed and updated databases to handle customer data.
Customer Service Representative
Walmart
08.2018 - 11.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate In Education - Education
Wiregrass Georgia Technical College
Valdosta, GASkills
- Computer Skills
- CRM Software
- Persuasive Selling
- Objection handling
- Follow-up skills
- Goal-Oriented
- Email Marketing
- Asset protection expertise
- Customer Needs Assessment
- New Business Development
- Contract review and analysis
- Insurance sales
- Product Knowledge
- CRM Tracking
- Consultative Sales Techniques
- Problem solving
- Tech savvy
Timeline
Telesales Insurance Agent
Progressive
01.2023 - 07.2024
Call Center Customer Service Representative
Discover
10.2021 - 04.2023
Call Center Representative
LabCorp
01.2019 - 08.2022
Customer Service Representative
Walmart
08.2018 - 11.2018
Associate In Education - Education
Wiregrass Georgia Technical College